Quality Manager - Arden, NC

Military Spouse Corporate Career Network•Arden, NC

19d•$113,000 - $165,000•Onsite

About The Position

Eaton’s Electrical Sector – PDCA division is seeking a Quality Manager for its Avery Creek, North Carolina manufacturing facility. This onsite role is a key member of the plant’s Senior Leadership Team and reports directly to the Plant Manager. The Quality Manager drives plant-wide quality performance, achieves quality objectives, and fosters a culture of continuous improvement. The role leads deployment of Eaton Business System quality tools and initiatives, including EQMS, and is accountable for customer satisfaction through effective execution of the Quality Management System and overall quality strategy. The position provides leadership and direction for the Quality organization, overseeing Operations Quality, Inspection, Testing, Customer Quality, Supplier Quality, and the Quality Management System team. It monitors and improves quality performance, conducts quality assessments, and leads Root Cause Corrective Action efforts to support sustainable improvement, compliance, and operational excellence. Relocation assistance is available to candidates who currently reside in the United States. Eaton will not provide employment immigration sponsorship or support for this position.

Requirements

Bachelor’s degree from an accredited institution.
At least three years of quality experience in a manufacturing environment.
At least one year of leadership experience, such as project management or process improvement/implementation.
Applicants must not require employment immigration sponsorship or support from Eaton for this position.

Nice To Haves

Bachelor’s degree in engineering from an accredited institution.
Five years of progressive quality experience in a manufacturing environment.
Three years of leadership experience managing a team of quality professionals.
Certified internal ISO and CCTI auditor.

Responsibilities

Direct quality personnel and prioritize the plant’s quality functions.
Manage the preparation, implementation, and maintenance of a quality management system compliant with the published plant QA manual.
Develop and implement strategic projects to continually improve product, information, and service quality.
Interface with customers onsite and externally to improve their perception and understanding of the plant’s quality systems.
Develop, coordinate, and implement training programs related to the Quality Management System.
Develop quality control documentation for production, including Quality Control Plans and Inspection Records, and ensure it is implemented.
Manage ISO 9001 program activities, serve as the primary plant representative and authority on ISO 9001 requirements, and act as the primary contact for external ISO auditors.
Analyze and report quality performance indicators, including CONC, warranty charges/PPM, DPU, and final audits.
For customer complaints, manage containment actions and lead problem-solving CAPA teams through root-cause evaluation and implementation of corrective and preventive actions in manufacturing processes.
Ensure performance of QA duties and take necessary action to resolve quality issues.
Perform other assigned duties and projects.