Quality Manager

Luster National • Washington, DC

6h • $110,000 - $185,000

About The Position

Luster is seeking Quality Managers for future hiring needs supporting large, complex heavy-civil infrastructure programs, including highways, roads, bridges, bus and rail transit, international airports, and water and wastewater projects delivered through traditional and alternative methods. This is a future-opportunity talent-pool posting, not a specific currently available position. Selected candidates may be added to Luster’s talent pool and notified first when a project need arises.

The Quality Manager runs the program’s quality assurance function. The role establishes and maintains quality systems, checks that approved quality control plans are followed in practice, oversees nonconformances through verified closure, and coordinates consistent quality surveillance across program disciplines. The work is performed within Luster’s ISO 9001:2015-certified quality management system.

Requirements

• Bachelor’s degree in civil engineering, construction management, construction engineering, quality management, or a related field, or an equivalent combination of education and experience.
• Active OSHA-10 certification.
• At least 5 years of quality management experience on large (greater than $500 million), complex heavy-civil infrastructure projects.
• Experience developing and administering ISO 9001:2015-aligned quality management system documentation, including quality plans, procedures, and audit programs.
• Experience leading quality assurance audits and driving nonconformances and corrective actions to documented closure.
• Experience reading construction drawings, specifications, and industry codes such as ASTM, ACI, and AWS.
• Experience with industry-standard quality and project management information software, such as Kahua, Unifier, e-Builder, or Primavera P6.
• Proficiency with Microsoft Office Suite or Office 365, including tools such as Outlook, Teams, Word, and PowerPoint.
• Excellent written and verbal communication and interpersonal skills.
• Strong multitasking and organizational skills.
• Collaborative mindset that fosters teamwork, trust, and positive relationships.
• Curiosity, problem-solving ability, and commitment to continuous improvement.

Nice To Haves

• Master’s degree in civil engineering, construction management, construction engineering, or quality management.
• Active professional certification such as ISO 9001:2015 Lead Auditor, CQA or CQE from ASQ, and/or Lean Six Sigma Green Belt or Black Belt.
• Experience leading the owner’s quality assurance function on a program exceeding $1 billion in construction value.
• Experience establishing a program quality management system in a new program office, including the quality manual, procedures, and audit schedule.
• Experience auditing a contractor’s or designer’s quality control program and holding the organization to its approved plan.
• Experience overseeing quality across multiple sectors on one program, such as roadway, structures, trackwork, airfield, or water and wastewater facilities.
• Experience overseeing materials testing and special inspection programs, including laboratory qualification and independent assurance testing.
• Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.

Responsibilities

• Develop and maintain the program quality management system, including the quality manual, procedures, and forms, aligned with ISO 9001:2015 and contract requirements.
• Review designers’ and contractors’ quality control plans and inspection and test plans for contract compliance before covered work begins.
• Audit designer and quality control programs against their approved plans and report whether the plans are being followed in practice.
• Oversee nonconformance reporting from identification through disposition, corrective action, and verified closure, keeping the log current and visible to the program team.
• Verify that materials testing, special inspection, and independent assurance testing are performed by qualified laboratories and personnel, and that results are traceable to the work covered.
• Coordinate quality surveillance across all disciplines on the assigned program.
• Evaluate design quality by reviewing designer checking and quality control records and confirming that submittals arrive with required checks complete.
• Potentially lead root cause analysis for recurring defects and rework, and drive corrective and preventive actions to closure.
• Analyze quality performance data and report audit status, trends, and open nonconformances to program leadership.
• Deliver quality orientation and training to program staff, designers, and other personnel.
• Coordinate quality requirements through procurement, construction, testing, commissioning, and turnover, and confirm record documentation supports acceptance and closeout.

Benefits

• Unlimited flexible time off.
• Paid holidays.
• Paid parental leave.
• Health, dental, and vision insurance.
• Flexible spending accounts for healthcare and dependent or elder care.
• Long-term disability insurance.
• Short-term disability insurance.
• Life insurance and accidental death and dismemberment coverage.
• 401(k) plan with guaranteed employer contribution.
• Formal career planning and development program.
• $2,500 annually toward professional development.
• Wellness program with monthly wellness stipend.
• Company cell phone or cell phone plan reimbursement.
• Personalized meal planning and nutrition support with a registered dietitian.
• Personal financial planning services.
• Employee assistance program.
• Employee discounts.
• Employee referral bonus.

What This Job Offers

• Job Type: Full-time