Global MT SC ERP Quality Manager

Johnson & Johnson Innovative Medicine • Guaynabo, PR

1d • PLN 205,000 - PLN 354,200 • Hybrid

About The Position

Johnson & Johnson Services is recruiting for a Quality Manager, supporting MT SC ERP Business Platform Operations. This position may be based in any J&J MedTech office location within the NA and EMEA regions, with consideration for remote work. The Quality Manager, SC ERP Business Platform Operations Support will be part of the MedTech SC Digital Transformation organization, a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our ecosystem of 40+ ERP systems, standardizing core business processes across Plan, Source, Make, Quality, Deliver, and Data, and enabling our holistic operational strategy through a single SAP S/4HANA instance. This role will help ensure that the core SAP S/4HANA ERP platform regional and functional support structures, processes, and governance are in place to meet the evolving needs of the business function(s) within scope. The role will serve as the primary Operate State point of contact for the supported business function(s) within the NA and EMEA regions. This position reports to the Senior Manager, MT SC ERP Business Platform Owner, and is accountable for supporting and executing business platform support operations across the assigned business area.

Requirements

• Bilingual (English/Spanish) is preferred
• Minimum bachelor’s degree required.
• Minimum of 5 years of experience in Operations, Supply Chain, Customer Service, or large-scale ERP transformation programs required.
• Minimum of 3 years of ERP platform support and/or transformation experience in the healthcare or health services industry required.
• Thorough knowledge of Distribution and Transportation management principles required; experience applying these principles and processes within an SAP environment is highly preferred.
• Excellent analytical, problem-solving, communication, and stakeholder management skills required.
• Ability to work collaboratively in a fast-paced, complex, and cross-functional environment required.
• Strong understanding of SAP S/4HANA architecture, modules, and implementation lifecycle required.
• Strong interpersonal and influencing skills, with demonstrated ability to collaborate across workstreams to achieve desired results required.
• Experience developing, implementing, and/or supporting operational technology processes within a Distribution and Transportation workstream, site, or team required.
• Experience managing project timelines and milestones in complex business environments required.
• Demonstrated ability to engage and establish relationships with business partners required.
• Experience working in a complex, multi-ERP or multi-system environment required.
• Ability to travel up to 25% required.

Nice To Haves

• Previous experience with SAP system deployments, including hypercare activities, particularly within Distribution and Transportation, is highly preferred.
• Experience integrating business processes with SAP, supporting or executing error-handling processes, coordinating testing, and supporting an end user or Super User community is highly desirable.
• Certification in relevant areas of expertise, such as PMP, APICS, Lean/Six Sigma, or Process Excellence, is desirable.
• SAP S/4HANA certification is desirable.

Responsibilities

• Serve as the primary Global Operate State contact for the Quality business area, coordinating effectively across business stakeholders, Super Users, Global Product Owners, Technical Owners, JJT, and regional platform teams.
• Build strong partnerships with end users, Super Users, business process owners, and global platform teams to drive alignment, adoption, and effective use of SAP S/4HANA for Quality Management processes.
• Support SAP QM process sustainment post-hypercare, helping sites define ways of working, system support alignment, inspection plans, quality control activities, and quality notifications in line with their business model.
• Collaborate with System Quality and Business Quality teams to develop, implement, and maintain quality assurance policies and procedures specific to the SAP S/4HANA Business Platform.
• Facilitate cross-functional discussions with SAP functional consultants, developers, JJT, manufacturing, engineering, supply chain, and business stakeholders to define issues, identify root causes, and remediate with compliant system solutions that meet quality standards.
• Identify, track, analyze, and escalate Quality-related business and system errors, coordinating corrective and preventive actions while identifying trends for continuous improvement.
• Coordinate standardized regression testing and production readiness verification for the Business Quality function, ensuring consistency, compliance, quality, and alignment with release and deployment timelines.
• Support persona-based security role design and maintenance in alignment with global standards, business requirements, segregation of duties, and compliance expectations.
• Partner with the Super User community to manage platform enhancement intake, assessment, prioritization, and governance alignment, ensuring requests are linked to business value, global design standards, and Quality functional priorities.
• Support the transition of newly deployed users from hypercare to Operate State, ensuring readiness, adoption, onboarding, knowledge transfer, and a positive user experience.
• Contribute to the deployment and continuous improvement of the Operate State governance model, support structures, tools, processes, and routines across the region.
• Collaborate with JJT and business teams to deliver a unified business-technology support model covering enhancements, capability building, issue resolution, escalations, and compliant sustainment of SAP S/4HANA capabilities.
• Partner with Master Data Governance and data support teams to strengthen data quality, consistency, operational reliability, and issue resolution for Quality-related master data and transactional data.
• Manage KPIs and Control Tower activities for the Quality area, partnering with business and site stakeholders to provide visibility into performance metrics, issue resolution tracking, proactive risk mitigation, and continuous improvement opportunities.
• Lead and engage Quality Super User communities, including onboarding, training, certification support, engagement tracking, knowledge sharing, competency validation, and succession planning.
• Provide functional project support for SAP S/4HANA initiatives impacting Quality, ensuring business requirements are embedded in system design, testing, deployment, and sustainment activities.

Benefits

• an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
• vacation days
• parental leave for a minimum of 12 weeks
• bereavement leave
• caregiver leave
• volunteer leave
• well-being reimbursement
• programs for financial, physical and mental health.
• service anniversary and recognition awards
• subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level