Quality Manager

Qualtronics•Columbus, IN

13d•$60,000 - $70,000•Onsite

About The Position

The Quality Manager ensures product conformance, customer satisfaction, and continuous improvement across our manufacturing operations. This role leads the Quality team, owns the Quality Management System (QMS), and drives corrective action processes that strengthen operational performance and prevent recurrence of nonconformances. By partnering closely with Production, Engineering, Maintenance, Suppliers, and Customers, the Quality Manager fosters a proactive quality mindset while ensuring compliance with ISO and company standards.

Requirements

Product conformance
Customer satisfaction
Continuous improvement
Lead the Quality team
Own the Quality Management System (QMS)
Drive corrective action processes
Partner with Production, Engineering, Maintenance, Suppliers, and Customers
Foster a proactive quality mindset
Ensure compliance with ISO and company standards
Identify, document, and resolve nonconforming products
Drive root cause analysis
Implement systemic corrective actions
Enhance customer satisfaction
Improve operational performance
Lead and develop a high-performing Quality team
Foster cross-functional collaboration and accountability
Consistently meet company and ISO standards
Continuously improve the Quality Management System
Ensure audit readiness
Align QMS with evolving business needs
Detect, document, and track nonconforming materials, work-in-progress, and finished goods
Initiate and lead Corrective Action Reports (CARs)
Respond to customer complaints and customer-issued CARs
Complete required documentation
Maintain proactive communication with stakeholders
Resolve internal nonconformances
Clarify specifications
Correct discrepancies in drawings, SOPs, or work instructions
Analyze quality data, trends, and performance metrics
Share findings with Production Management and Continuous Improvement Coordinator
Implement corrective and preventive actions
Validate Supplier Corrective Action Reports
Consult with Purchasing on supplier-related nonconformances
Test and inspect work-in-progress and finished products
Verify conformance to customer specifications and company standards
Assist in preparing Production Part Approval Process (PPAP) documentation
Recommend enhancements to inspection methods, testing processes, and packaging specifications
Participate in customer tours and quality discussions
Explain quality processes and cross-functional interactions
Direct and supervise Quality Technicians
Develop team capability through structured training, coaching, and performance feedback
Assist in hiring, evaluating, and developing Quality Technicians
Participate in daily Production meetings
Serve as the primary quality resource for cross-functional teams
Provide guidance on gray-area quality decisions
Promote a company-wide quality mindset
Collaborate with Production, Engineering, and Leadership
Reinforce standards and accountability
Maintain the Quality Management System (QMS)
Ensure documentation, processes, and controls align with ISO requirements and operational practices
Develop, revise, and control quality documentation
Provide QMS awareness training
Validate employee training compliance
Prepare for and participate in customer and ISO audits
Supply calibration records, validation data, and process documentation
Qualify and validate production equipment and build boards
Manage internal and third-party calibration programs
Maintain calibration schedules
Coordinate calibration services
Recalibrate equipment following maintenance or tooling changes
Ensure shipping readiness
Communicate product release status and lead times to Shipping and Production teams
Ensure compliance with ISO standards
Maintain audit-ready documentation at all times

Responsibilities

Detects, documents, and tracks nonconforming materials, work-in-progress, and finished goods to ensure timely containment and resolution.
Initiates and leads Corrective Action Reports (CARs) across departments, facilitating root cause analysis and implementing preventive measures to eliminate recurrence.
Responds to customer complaints and customer-issued CARs, completing required documentation and maintaining proactive communication with stakeholders.
Partners with Production to resolve internal nonconformances, clarify specifications, and correct discrepancies in drawings, SOPs, or work instructions before release to production.
Analyzes quality data, trends, and performance metrics; shares findings with Production Management and Continuous Improvement Coordinator to implement corrective and preventive actions.
Validates Supplier Corrective Action Reports and consults with Purchasing on supplier-related nonconformances to ensure corrective actions are effective.
Tests and inspects work-in-progress and finished products to verify conformance to customer specifications and company standards.
Assists in preparing Production Part Approval Process (PPAP) documentation for new or revised parts in accordance with customer and manufacturing requirements.
Recommends enhancements to inspection methods, testing processes, and packaging specifications to improve efficiency and product protection.
Participates in customer tours and quality discussions, explaining quality processes and cross-functional interactions.
Directs and supervises Quality Technicians to ensure timely completion of inspections and adherence to company, ISO, and manufacturing standards.
Develops team capability through structured training, coaching, and performance feedback aligned with company quality procedures.
Assists in hiring, evaluating, and developing Quality Technicians to build a high-performing and accountable team.
Participates in daily Production meetings to address quality concerns, clarify tolerance or cosmetic standards, and prevent production delays.
Serves as the primary quality resource for cross-functional teams, providing guidance on gray-area quality decisions prior to production release.
Promotes a company-wide quality mindset by collaborating with Production, Engineering, and Leadership to reinforce standards and accountability.
Owns and maintains the Quality Management System (QMS), ensuring documentation, processes, and controls align with ISO requirements and operational practices.
Develops, revises, and controls quality documentation, including Standard Operating Procedures (SOPs), control documents, and version management.
Provides QMS awareness training and validates employee training compliance in accordance with program requirements.
Prepares for and participates in customer and ISO audits, supplying calibration records, validation data, and process documentation.
Qualifies and validates production equipment and build boards in accordance with company and manufacturing standards.
Manages internal and third-party calibration programs, maintaining schedules, coordinating services, and recalibrating equipment following maintenance or tooling changes.
Ensures shipping readiness by communicating product release status and lead times to Shipping and Production teams.
Ensures compliance with ISO standards and maintains audit-ready documentation at all times.