Quality Manager

Warby Parker • Las Vegas, NV

8h

About The Position

Warby Parker is seeking a Quality Manager to manage daily quality-control operations and partners and maintain and improve product quality. Reporting to the Director of Manufacturing & Fulfillment, with a dotted-line relationship to the Director of Optical Services and Quality, the role will identify opportunities to improve internal breakage metrics and implement sustainable solutions as operations scale. The Quality Manager will help ensure HQ partners are aware of and support quality initiatives at optical labs. The ideal candidate has an optical manufacturing background and experience with quality management systems and/or continuous improvement.

Requirements

• Five years of experience in optical dispensing and/or manufacturing.
• Knowledge of quality standards and quality management, preferably in manufacturing.
• Proficiency with Excel.
• Able to work independently in both strategic and tactical capacities.
• Collaborative approach across job functions and teams.
• Highly organized and attentive to detail.

Nice To Haves

• New York-licensed dispensing optician; alternatively, equivalent experience as a licensed dispensing optician and willingness to obtain a New York license.
• Experience with quality management systems and/or continuous improvement efforts.

Responsibilities

• Serve as a quality and optical subject-matter expert for internal and external partners.
• Oversee key production milestones and work with supervisors on corrective action plans when milestones are missed.
• Create a robust, scalable training program for quality processes to deliver high quality, meet internal breakage targets, and mitigate unnecessary costs.
• Measure key metrics against internal quality standards, develop scorecards, and implement quality-focused continuous improvement efforts.
• Work with the Research team to create production-process solutions that fail-proof operations.
• Work with the Supply Chain team to balance on-time delivery with product quality.
• Train, coach, and develop quality-minded associates in quality-control processes and procedures, reinforcing quality as a priority for all employees.

Benefits

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed