Quality Manager

The Kraft Heinz Company • Mason, OH

1d • Onsite

About The Position

The Quality Manager is responsible for leading the implementation of the Kraft Heinz Management System (KHMS) through quality and food safety leadership of multiple production lines and departments within the factory. This role executes quality and food safety strategic initiatives at the manufacturing site to drive continuous improvement while meeting internal quality measures (KPIs), external regulatory standards, and 3rd party customer requirements. The Quality Manager utilizes methods, tools, and procedures to achieve zero defects from incoming raw materials to outgoing finished goods in a food-safe environment. As a prominent member of the factory leadership team, this managerial position also oversees the talent and career development of their team members. The Quality Manager plays a key role in contributing to the company's vision of growing sustainably and delighting consumers by ensuring the quality and protection of its brands, aligning with values of consumer obsession, ownership, and continuous improvement.

Requirements

• Must be a self-directed individual with a high level of integrity and maturity with proven leadership skills related to coaching/development of team members.
• Ability to work well under pressure through times of crisis management.
• Must be an effective communicator with excellent follow-up skills and comfortable interacting with all levels of the organization.
• Strong knowledge of GFSI (FSSC 22000) requirements.
• Demonstrates understanding of Statistical Process Control (SPC), HACCP, sanitation, analytical/microbiology testing principles, and hygienic design principles.
• Has project management skills and a working knowledge of Microsoft Word, Excel, Access and PowerPoint.
• ERP system and Quality system experience, SAP and Infinity preferred.
• Demonstrates the ability to drive continuous improvement, is results-driven and delivers against set targets.
• Capable of fostering a strong Quality Culture that supports transformational change in line with the Kraft Heinz Company strategy.
• English and Spanish language ability recommended.

Responsibilities

• Leads a team of Quality professionals capable of delivering on quality and production strategies.
• Works with the corporate quality team and various support functions to deliver on quality excellence programs, driving performance in consumer complaint reduction, hold reduction, sanitation execution, and regulatory compliance.
• Utilizes industry and Kraft Heinz quality tools (RCFA, SPC, Green Belt, etc.) to improve quality and product superiority.
• Leads and implements best-in-class quality and food safety KPIs to measure team performance, aligning with factory and business priorities.
• Drives team member engagement through strong leadership, career development, and conflict management.
• Builds strong relationships with plant leadership team members and peers to ensure quality programs are driven through cross-functional partnerships.
• Partners with the corporate team to drive automation and digital solutions, including KHC Lighthouse and factory/lab of the future initiatives.
• Evaluates performance and competencies of team members, providing leadership training, coaching, and accountability.
• Drives consistency through the development of work instructions and training to set standards.
• Manages the quality incident root cause and corrective/preventative program within their department to drive continuous improvement.
• Drives excellence in innovation by supporting R&D plant trials and feedback, ensuring successful commercialization of brand maintenance and innovation projects.
• Maintains plant GMPs, HACCP, and pre-requisite programs, and assists the site quality manager during external regulatory agency visits.
• Provides direction and subject matter expertise on plant quality-related activities and inquiries.
• Prepares for and participates in internal and external quality audits, ensuring corrective and preventative action timelines are adhered to.
• Routinely monitors KHC quality systems, tools, and data sources to proactively address potential risks.
• Oversees record keeping within their departments for all mandated quality checks, testing, sampling, and sanitation activities.
• Tracks, analyzes, and supports RCFA initiatives for quality-related, factory-controllable consumer complaints.
• Serves as the lead for company quality and manufacturing initiatives within their departments, including the implementation of the Kraft Heinz Management System (KHMS).
• Communicates effectively across all levels of the factory and corporate leadership team.
• Routinely engages with line operators to train, coach, and develop.

Benefits

• Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
• Events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for employees and their families.
• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed