Quality Manager - Industry

Festo SE & Co. KG•Hamilton Township, OH

51d•Onsite

About The Position

The Quality Manager Industry is responsible for developing and continuously improving customer experiences with Festo while contributing to strengthening global quality standards. All quality-related topics, guidelines, and procedures are implemented to fully comply with customer requirements, applicable standards, and legal regulations within the various industrial sectors. The Quality Manager Industry ensures the maintenance and ongoing improvement of product and process quality. The candidate understands the industry-specific requirements and needs and integrate these into Festo to guarantee preventive quality measures. Learnings from complaints are used to derive insights that support the proactive application of quality management for the benefit of the customer. The role is based in USA and executes local quality assurance, regulatory compliance and continuous improvement activities, but is managed both disciplinarily and professionally by the headquarters. The position acts as the primary quality liaison between customers, local operations, and headquarters.

Requirements

Successfully completed degree in Mechatronics, Electrical Engineering, Mechanical Engineering, or a comparable advanced technical qualification
Solid knowledge in quality management, e.g., through advanced studies in quality management, training as a quality manager, or similar
Experience with all common quality techniques (Six Sigma, CAPA, 7 Tools, 8D, etc.)
Several years of experience (minimum 2 years) in quality management and/or
Several years of experience (minimum 2 years) in direct customer contact in sales or consulting of complex products and systems in automation technology and in managing key accounts
Knowledge of quality management systems, and their application in an industrial environment (Focus on Semicon, AMI or Lifetech)
Ability to optimize processes as well as conduct audits and root cause analyses using methods such as Six Sigma, SPC, and FMEA
Project management skills for planning and implementing quality initiatives
Industry and production technology expertise for thorough analysis and evaluation of production processes and technologies
Communication skills to conduct training, provide feedback, and communicate effectively with customers and internal stakeholders
Ensuring quality and customer satisfaction in the industrial environment
managing and implementing quality management measures to meet company and customer requirements
Responsibility for the quality and completeness of audit-relevant documentation and its database
Responsibility for identifying and sustainably resolving customer issues in the quality area

Responsibilities

Ensuring the development, implementation, and continuous improvement of quality standards in the industrial sector with focus on Semicon Industry and life science industry, taking into account customer requirements, applicable standards, and legal regulations
Proactive identification, analysis, and sustainable resolution of quality issues, considering cost-effectiveness and customer satisfaction
Implementation and management of quality management measures and standards in the industrial sector
Representing customer requirements within the company and ensuring their implementation
Translate HQ quality objectives into local targets and annual plans
Act as the local champion for associated global quality initiatives, ensuring timely adoption and local adaptation where necessary
Controlling and reporting of quality KPIs and customer satisfaction in the industrial sector and defined SKA, where possible
Represents the needs of SKAs internally, primarily process-oriented
Direct customer contact in case of quality escalations for individual SKAs is possible after coordinators with the GKAM
Reviews quality-specific customer requirements that cannot be ensured by the standard and drives internal implementation to meet these requirements
Project management for major quality issues (partly involving direct customer contact)
Leads global improvement projects to increase customer satisfaction, improve quality, and optimize processes, including process definition
Promotes improvement processes (CIP, Six Sigma) to sustainably enhance efficiency and quality (process, customer satisfaction, errors)