Quality Management Systems Manager

Integra•Houston, TX

About The Position

The Quality Management Systems Manager leads the design, governance, administration, and continual improvement of Integra’s Quality Management System (QMS) across corporate, engineering, manufacturing, integration, commissioning, and field services operations. As the operational owner of the QMS, the manager ensures that processes, procedures, records, responsibilities, metrics, audits, corrective actions, and management reviews are defined and consistently executed in alignment with ISO 9001 principles, customer requirements, regulatory expectations, and business objectives. The role works closely with Operational Excellence, Manufacturing Quality, Engineering Quality, Supplier Quality, and field operations to strengthen process discipline, audit readiness, document control, performance visibility, and continual improvement in a multi-site, mission-critical environment. It also supports process owners, delivers QMS training, coordinates quality-system information for customer and sales activities, and supervises and develops QMS coordination, audit support, documentation, and administrative personnel.

Requirements

Minimum of 10 to 12 years of progressive experience in quality management systems, quality assurance, internal auditing, document control, corrective action management, process governance, or QMS administration in manufacturing, engineering, construction, mission-critical, industrial, energy, or complex equipment environments.
At least 3 to 5 years of experience leading QMS programs, audit programs, process improvement initiatives, people, or cross-functional quality-system activities.
Demonstrated experience maintaining, improving, or scaling a QMS; managing internal audit programs; supporting external audits; facilitating management reviews; and driving corrective action closure across multiple functions or sites.
Strong working knowledge of ISO 9001 principles, process ownership, risk-based thinking, management review, internal auditing, root cause analysis, CAPA, document control, records management, training compliance, and QMS performance metrics.
Excellent written and verbal communication skills, strong attention to detail, practical problem-solving ability, and confidence working with leaders, auditors, customers, process owners, and cross-functional teams.
Ability to travel domestically and internationally as required; travel is indicated as 10–20%.

Nice To Haves

Bachelor’s degree in engineering, quality management, industrial technology, construction management, business, or a related technical field; equivalent experience may be considered.
ISO 9001 Lead Auditor certification.
ASQ, Six Sigma, Lean, Certified Manager of Quality/Organizational Excellence, or related quality credentials.

Responsibilities

Own the administration, governance, and ongoing improvement of the QMS, including process architecture, controlled documentation, records, procedures, standards, workflows, and system health monitoring.
Ensure QMS processes are defined, assigned, communicated, and integrated across corporate, manufacturing, integration, commissioning, engineering, supplier quality, and field teams.
Maintain alignment between the QMS, ISO 9001 principles, customer requirements, regulatory expectations, internal policies, and Integra’s enterprise quality operating model.
Partner with process owners to document, standardize, and improve business processes using risk-based thinking, measurable controls, and clear ownership.
Maintain quality frameworks, document control practices, records management, and data integrity controls that support standardized execution, traceability, compliance, and audit readiness.
Own and manage the QMS internal audit program, including planning, criteria, schedules, execution, reporting, finding closure, and effectiveness verification.
Serve as the primary company liaison for external quality-system, registrar, customer, and applicable third-party audits.
Coordinate audit preparation and ensure objective evidence, records, process owners, responses, and corrective actions are complete, accurate, and available on schedule.
Lead management review planning and execution by consolidating QMS performance, audit results, corrective action status, customer feedback, process performance, risks, opportunities, resource needs, and improvement actions.
Track management review decisions and actions to ensure leadership commitments, resource needs, and improvement priorities are assigned, followed up, and closed.
Strengthen corrective and preventive action processes, including root cause analysis, containment, corrective action, and effectiveness checks for nonconformances, audit findings, customer concerns, process gaps, and repeat issues.
Define, track, and report QMS performance metrics, including audit completion, finding closure, corrective action aging, repeat findings, document control performance, training compliance, customer feedback, and QMS effectiveness.
Analyze QMS data and quality trends to identify systemic gaps, process risks, recurring nonconformities, and improvement opportunities across functions and sites.
Partner with Operational Excellence, Continuous Improvement, and process owners to implement preventive controls, standardized work, and sustainable improvements.
Stay current on ISO standard revisions, QMS best practices, audit expectations, lean/Six Sigma methods, and applicable industry quality requirements.
Support process owners by clarifying QMS responsibilities, documentation expectations, audit evidence requirements, process controls, and improvement actions.
Develop and deliver QMS awareness, documentation, audit readiness, corrective action, and process compliance training.
Support customer pre-qualification, sales, and project pursuit activities by coordinating quality-system responses, surveys, certifications, and controlled quality documentation.
Facilitate communication among quality specialists, operational leaders, engineering, manufacturing, commissioning, field teams, and executive management.
Supervise, coach, and develop QMS coordination, audit support, documentation, and administrative personnel.
Travel domestically and internationally as required to support audits, site assessments, QMS deployment, and quality-system improvement activities.