Quality Management Specialist

Eckerd Connects•Hobbs, NM

About The Position

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. Make more than a Living, Make a Difference. Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Requirements

Bachelor’s degree from an accredited university in the areas of psychology, social work, or related human service field required or a combination of education and experience.
3+ years of workforce development experience required.
Possess knowledge of statutes, contract terms and Quality Management standards.
Ability to analyze data and trends, apply that information to accepted standards, and recommendations improvements.
Detail oriented, excellent verbal and written communication skills.
Must have appropriate and valid state driver's license and be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes.
Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

Nice To Haves

Previous QA experience is preferred.

Responsibilities

Provides oversight of quality services by creating, monitoring and managing training initiatives and related services which strengthen workforce services. Responsible for performance and outcomes related to the Quality Management Plan.
Maintains effective mechanisms to promote timely problem identification and resolution to assure quality services are delivered in an effective and efficient manner.
Assure compliance regarding current federal, state, and local laws, contracts, accreditation standards, and policies and procedures.
Promote and advocate for improvements to the workforce system as related to the primary purpose of the Quality Management Plan, i.e., to strengthen practice, improve timeliness, accessibility, quality and effectiveness of services and increase the natural and enduring community supports for clients served.
Serve as a member of the Quality team to design and implement a quality management system that oversees sampling, satisfaction surveys, data collection, systems analysis, evaluation, and redesign to respond to the requirements of the Quality Management Plan.
Create reports and recommendations based on analytical findings, performance outcomes, reporting requirements, etc., provide leadership to the team in implementing recommendations and then evaluating their effectiveness.
Participate in reviews and analyses of state systems as a subject area expert, serving as a resource to other team members.
Provide up to date information regarding current federal and state rules, contract requirements, procedures, and policies affecting all staff and participants.
Provide accurate, professional representation of workforce development to community groups, including speaking engagements and other public relation functions, as designated.
As assigned may perform the duties below: Review of program files. Monitoring of state systems. Data Validation and reporting. Scheduling of staff within career centers. Monthly monitoring review checklists. Other duties as required.