Quality Management Program Manager

Infrastructure Ontario•Toronto, ON

1d•CA$115,100 - CA$140,700•Onsite

About The Position

The Program Manager, Quality Management leads the enterprise Business Process Management practice, including the development, governance, and continuous improvement of process frameworks, standards, and tools. The role enables consistent execution, integration, and operating model maturity across the capital program, while overseeing a portfolio of process optimization initiatives that support effective, data-informed decision-making.

Requirements

University degree in Business, Engineering, or a related discipline an asset.
Several years of experience in business process management or transformation environments.
Experience developing enterprise process frameworks and standards.
Strong expertise in process mapping, optimization, and operating model design.
Experience leading cross-functional initiatives in a matrix environment.
Knowledge of Quality Management Systems and continuous improvement methodologies.
PMP, Lean and Six Sigma designations and experience are assets.
Strong analytical and problem-solving skills.
Ability to communicate complex concepts clearly and influence stakeholders.
Experience supporting large programs or capital projects is an asset.

Responsibilities

Lead the design and governance of enterprise BPM frameworks, standards, and methodologies.
Define and maintain process architecture, including taxonomy and documentation standards.
Lead and execute process mapping, including current and future state design and gap analysis.
Manage a portfolio of process improvement initiatives delivered through matrix resources.
Drive adoption of BPM standards through stakeholder engagement and structured rollout.
Monitor adherence to frameworks and identify continuous improvement opportunities.
Provide process insights and analysis to support governance and decision-making.
Align process initiatives with transformation priorities and operating model evolution.
Lead cross-functional initiatives and influence stakeholders to drive alignment and outcomes.

Benefits

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
A Defined Contribution Pension Plan, with Infrastructure Ontario contributing the equivalent of 5% of a full-time employee’s annual salary and will also match any employee contribution up to an additional 5% of their annual salary.
Group Retirement Savings Plan
Group Tax Free Savings Account
A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.
Access to our $1000 Healthcare Spending Account to top up expenses not covered in the benefits program
A Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
IO will also cover the costs associated with up to two membership and licence fees per year for eligible colleagues if directly related to the employee’s role.
Access to a suite of virtual healthcare options to support non-urgent medical needs
A convenient, central location at 1 Dundas St West, easily accessible by public transit.