Quality Management Director

Episcopal Community Services (ECS)•San Francisco, CA

8d•$157,000 - $161,576•Onsite

About The Position

The Quality Management Director is responsible for overseeing compliance systems and driving quality assurance initiatives within the organization. This role requires a strong understanding of regulations in nonprofit, county-contracted, healthcare, behavioral health, housing, homeless services, or social services environments. The Director will interpret regulations, identify risks, develop corrective actions, and implement organization-wide improvements. They will also train staff and present findings to senior leadership, ensuring a commitment to equity and high-quality services for vulnerable communities.

Requirements

Bachelor’s degree required.
Minimum of [Number] years of progressively responsible experience in compliance, quality assurance, auditing, healthcare operations, behavioral health, nonprofit operations, or a related field.
Minimum of [Number] years of management or supervisory experience.
Strong knowledge of compliance systems in nonprofit, county-contracted, healthcare, behavioral health, housing, homeless services, or social services environments.
Demonstrated ability to interpret regulations, identify risk, develop corrective actions, and implement organization-wide improvements.
Strong written and verbal communication skills, including the ability to train staff and present to senior leaders.
Excellent judgment, discretion, and ability to handle sensitive information.
Commitment to equity, dignity, and high-quality services for people experiencing homelessness and other vulnerable communities.
Must secure fingerprint image screening and annual TB screening.
Must be able to meet physical requirements of the position, which may include lifting up to 25 lbs.
Must be able to travel to various locations.
Demonstrate behavior that supports the organization’s mission, vision, and values.
Adhere to all company and program specific policies, and procedures.
Communicate effectively and model integrity, fairness, and ethical business practices.

Nice To Haves

Advanced degree in public administration, healthcare administration, social work, public health, law, business, or a related field preferred.
Experience with Medi-Cal, CalAIM, healthcare documentation requirements, billing compliance, or revenue integrity strongly preferred.
Experience in a complex nonprofit or public-sector-facing organization with multiple counties, contracts, and service models.
Familiarity with supportive housing, homelessness response systems, workforce development, behavioral health-adjacent services, or integrated care models.
Knowledge of HIPAA, privacy requirements, documentation controls, and incident reporting frameworks.
Experience building compliance functions or strengthening compliance infrastructure during organizational growth or transition.

Responsibilities

Oversee compliance systems in nonprofit, county-contracted, healthcare, behavioral health, housing, homeless services, or social services environments.
Interpret regulations, identify risks, develop corrective actions, and implement organization-wide improvements.
Train staff and present findings to senior leadership.
Ensure a commitment to equity, dignity, and high-quality services for people experiencing homelessness and other vulnerable communities.
Oversee compliance across multiple programs, contracts, sites, and funding streams.
Lead internal audits, compliance reviews, or accreditation/readiness efforts.
Manage HIPAA, privacy requirements, documentation controls, and incident reporting frameworks.
Strengthen compliance infrastructure during organizational growth or transition.
Supervise positions such as Billing Compliance Manager, Program Compliance Manager, Quality Assurance Analyst, Compliance Analyst, and Training and Audit Coordinator.