Quality Leader

Parker Hannifin • Forest City, NC

2d • Onsite

About The Position

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. In Motion Systems Group and Hydraulic Valve Systems Division, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, we help our customers solve their most complex engineering challenges by living our purpose: enabling engineering breakthroughs that lead to a better tomorrow. We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe, included and empowered. We all belong, we all matter, and we all make a difference. We have an exciting opening for a Quality Leader in Forest City, NC. This position supports the operations of the location by overseeing day-to-day quality operations, supervising quality personnel, and ensuring products/processes meet internal standards and customer/regulatory requirements. This role translates quality policies into executable shop floor and operational activities, drives corrective actions, and promotes a culture of continuous improvement.

Requirements

• Bachelor’s degree in Engineering, or a related field; or equivalent practical experience
• Minimum of 5 years of experience in quality analysis or software testing (manual and/or automated)
• 1 year of experience leading or supervising hourly or non-exempt employees
• Working knowledge of QMS principles and requirements (e.g., ISO 9001) and audit practices.
• Proficiency with quality tools and methods: CAPA, 8D/A3, PFMEA, Control Plans, SPC, MSA, and nonconformance/MRB processes.
• Ability to interpret engineering drawings/specifications; familiarity with GD&T preferred.
• Data-driven decision-making with competency in KPI dashboards and basic statistical analysis.
• Strong communication, collaboration, and influence skills; effective across shop-floor, engineering, and leadership levels.
• Ability to manage multiple priorities across more than one value stream or related process.

Nice To Haves

• Internal Auditor (ISO 9001 or applicable), ASQ certifications (e.g., CQE, CQA), and/or Lean Six Sigma Green Belt preferred.

Responsibilities

• Owns and drives adherence to Parker Quality Process (PQP) methodologies and principles through deployment of PQP tools within the site.
• Execute and sustain the site QMS (e.g., ISO 9001 or applicable standards), including internal audits, document control, training, and management review inputs.
• Ensure effective corrective and preventive action (CAPA) processes with timely closure and verification of effectiveness.
• Maintain audit readiness, coordinate responses to internal, customer, and third-party assessments.
• Lead the site quality inspectors/technicians in daily execution across one or more value streams (inspection, testing, nonconformance management, MRB support).
• Ensure adherence to control plans, standard work, and change control; validate effectiveness of process controls.
• Monitor and improve key metrics (e.g., FPY, scrap, rework, customer complaints, cost of quality) with clear action plans.
• Facilitate root cause analysis using tools such as A3, 8D, 5-Why, and Fishbone; deploy solutions to prevent recurrence.
• Maintain and improve PFMEAs and Control Plans; support SPC and process capability analysis where applicable.
• Oversee MSA/gage R&R for critical measurements and ensure calibration compliance.
• Partner with Operations, Engineering, and Supply Chain to resolve quality issues, support NPI/ECN changes, and improve process capability.
• May oversee performance of suppliers/service providers, including incoming quality, SCARs, and supplier containment activities.
• Interact with customers on quality topics (e.g., complaints, containment status, corrective actions, and verification of effectiveness).
• Enforce safe work practices and procedures
• Lead, coach, and develop quality inspectors/technicians; manage staffing, priorities, and training to build capability.
• Promote a culture of continuous improvement, problem solving, and accountability across the site.

Benefits

• Parker is an Equal Opportunity and Affirmative Action Employer.
• Parker is committed to ensuring equal employment opportunities for all job applicants and employees.
• Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
• However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
• Drug-Free Workplace
• In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace.
• Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level