Quality Insights Lead

Axion

5d • Remote

About The Position

Axion Ray is looking for a Quality Insights Lead to join our Solutions team and help drive long-term customer value, retention, and expansion. This is an exciting opportunity to be deeply embedded in the customer journey, supporting enterprise clients post-onboarding and ensuring continued success through adoption, value delivery, and growth. The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders.

Requirements

• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery
• Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making
• Ability to drive projects forward within a PMO or structured project delivery environment
• Strong written and verbal communication skills; comfortable leading customer-facing conversations
• Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders
• Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
• Passion for AI, enterprise software, or manufacturing technology

Nice To Haves

• Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist)
• Background in consulting, analytics, or systems integration is a plus
• Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres)
• Prior experience supporting enterprise clients or highly regulated industries
• A builder mindset with comfort in low-structure environments

Responsibilities

• Serve as the primary point of contact for customers following initial onboarding and deployment
• Deliver ongoing program updates and operational check-ins to key customer stakeholders
• Proactively monitor account health and platform usage to drive adoption and value realization
• Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
• Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints
• Translate customer goals into platform configurations, success plans, and measurable outcomes
• Identify expansion opportunities and partner with Sales on renewal and upsell efforts

Benefits

• Join a fast-growing, early-stage startup with the chance to make a significant impact from day one
• Our culture puts people first - we will encourage you to bring your full self to work and will set you up to succeed
• Competitive compensation, meaningful equity, and benefits package
• Career development and leadership opportunities
• We bring a unique combination of technical and business skills, with company leaders from top tech companies like Palantir, business leadership from McKinsey, and automotive leadership from GM and Ford
• We’re an interdisciplinary team that prizes collaboration & diversity of thinking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees