Quality Improvement Specialist

Thompson Child & Family Focus • Matthews, NC

10h • Hybrid

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. The Quality Improvement Specialist’s primary purpose is to assist programs in maintaining compliance with internal and external standards as well as supporting Continuous Quality Improvement efforts for the organization.

Requirements

• Must have a valid North Carolina Driver License.
• Meet any credentialing, licensing and privileging standards as it pertains to the department you are in.
• Must have 3 years’ Behavioral health/Human service experience.
• Knowledge of Medicaid standards, NC Managed Care, Continuous Quality Improvement, and regulatory compliance required.
• Excellent computer skills including Microsoft Word, Outlook, PowerPoint and Excel.
• Excellent time management, verbal and written communication skills.
• Must be able to work in office 2 days per week

Nice To Haves

• Experience with conducting investigations of grievances and knowledge of Joint Commission accreditation standards preferred.

Responsibilities

• Ensure compliance with Council on Accreditation (COA) standards and preparation for COA surveys to assist the organization in maintaining accreditation status.
• Assist with organization-wide policy and procedure updates and distribution.
• Development of Performance & Quality Improvement forms for communication across departments.
• Develop rapport with stakeholders and assist leadership regarding correspondence, collaboration, tracking and follow up on compliance concerns.
• Create and disseminate reports and notices throughout the agency as required.
• Serve on CQI sub-committees as assigned.
• Attend and facilitate business unit CQI team meetings.
• Attend trainings that will enhance professional growth. Such as, Medicaid/MCO, Department of Health and Human Services (DHHS), Department of Social Services(DSS), Child Development and Early Education trainings that are pertinent to job responsibilities.
• Conduct regular internal monitoring on assigned programs to monitor compliance. Complete Internal Monitoring tool and Exit Summary report.
• Monitoring, oversight and support are provided by conducting audits, conducting follow up and ensuring follow-through on internal and external audits and plans of corrections.
• Monitoring of safety & quality, staff supervision, documentation and training effectiveness. Ensuring that agency, state and federal Guidelines are upheld.
• Support with preparations and readiness for program specific external audits.
• Serve as the Incident Reporting Liaison to managed care organizations contracted with Thompson.
• Facilitate Intervention Review Committee meetings to review incident data for applicable business units.
• Track and monitor level II and level III incidents that occur.
• Assess patterns, environmental factors and or trends that contribute to the increase of restrictive interventions in residential.
• Assist with conducting internal investigations of client rights violations within any program and adhering to internal, state and federal guidelines throughout the process.
• Other duties as assigned.

Benefits

• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement for eligible roles
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth
• Ongoing, structured leadership development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level