Quality Improvement Specialist

Community Behavioral Health. • Philadelphia, PA

5d • $0 - $70,000 • Onsite

About The Position

The Quality Improvement Specialist is responsible for assisting the Manager of Quality Improvement in establishing, implementing, promoting, facilitating, and managing an agency-wide, continuous quality improvement program.

Requirements

• Master’s degree in behavioral health, healthcare, public administration, or social sciences
• Certified Professional in Healthcare Quality (CPHQ) preferred. CPHQ required within 1-year of employment.
• Minimum of 3 years of post-graduate experience in a behavioral health treatment setting
• Demonstrated expertise in quality improvement principles, methods, and tools and incorporating them into the daily operations of the agency
• Ability to understand, interpret, explain, and use data for quality improvement activities
• Knowledge of HealthChoices regulations and requirements
• Knowledge of HEDIS performance measures
• Detail-oriented and highly organized
• Ability to work effectively with all levels of staff
• Ability to manage ongoing projects and prioritize appropriately to meet deadlines
• Excellent written, verbal, and presentation skills
• Mid to high level proficiency with Microsoft Office applications

Responsibilities

• Facilitates departmental and cross-departmental meetings around processes, resulting in Standard operating Procedures, policies, or workflows. Works with business owners to improve ongoing processes.
• Develops metrics to drive improvement of care and processes
• Coaches staff in the use of quality improvement tools, ensuring transfer of knowledge and creating a culture of continuous improvement within the organization
• Leads quality improvement teams to identify barriers and improvement opportunities, develops action plans, ensures timely completion of targets, and develops sustainability plans
• Oversees Quality Improvement Action Plans and monitors, tracks, and reports regularly on the status of quality improvement initiatives to leadership
• Assist in the writing of the CBH Quality Management Work Plan, Quality Management Program Description, and PEPS Quarterly Reports and Annual Evaluation. Assists with Triennial Review preparation
• Assists with implementation and monitoring of Continuous Readiness Program activities
• Attend quality related meetings and conferences on behalf of the Manager of Quality Improvement

Benefits

• Family Planning, Fertility, Adoption Benefits
• 403B Retirement Plan
• PTO Days/Sick Days
• Wellness Program
• Employee Assistance Program
• Health, Dental, Vision Insurance
• Medical, Prescription Drug Insurance
• Tuition Reimbursement
• Commuter Benefits
• Flexible Spending

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level