Quality Improvement Specialist/OPWDD Investigator

Epilepsy-Pralid, Inc•Rochester, NY

22d•$22 - $26•Onsite

About The Position

The primary purpose of this position is to investigate all incidents and allegations of abuse, follow up with the immediate and long-term corrective actions necessary to ensure individual protection, identify trends and make every effort to take measures necessary to prevent re-exposure to the same or similar risk. This role is responsible for maintaining the health and wellbeing of the individuals EPI serves through conducting and documenting thorough and objective incident investigations. The specialist will compile necessary data for reporting, provide staff education, and assist with on-call duties. They will also present investigation findings to the Incident Review Committee, manage confidential information, and exercise independent judgment in managing a diversified workload. Other duties may be assigned by the QI Supervisor.

Requirements

Must maintain confidentiality and exercise discretion concerning all business-related matters.
Must be willing to complete specific company required training as mandated by our governing agency, Office for People with Developmental Disabilities (OPWDD), at time of hire and annually thereafter.
Must adhere to all departmental /company policies & procedures at all times & ensure compliance with direct report.
Associate’s degree in related field with three (3) years related experience preferred.
Strong working knowledge of Microsoft programs to include Email, Word, Excel, PowerPoint, Teams.
Must possess and maintain a valid NYS Driver’s License.
Solid verbal and written communication skills, with demonstrated ability to communicate with all a diverse work population of various levels within the organization.
Mature interpersonal/professional skills to effectively collaborate, resolve issues, and maintain confidentiality.
Demonstrated ability to use poise, tact, maturity, and diplomacy during difficult and/or stressful situations to effectively collaborate and resolve issues.
Proven ability to work in a fast-paced environment, with demonstrated ability to manage multiple tasks, and customer requests, while meeting deadlines.
Must be able to talk, hear, stand, walk, and/or sit for extended periods of time; may have to twist, bend, use hand to finger, stretch with hands and arms.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Must be able to lift and carry up to 50 lbs.

Nice To Haves

Working knowledge of OPWDD and/or DOH TBI & NHTD Waiver regulations.
Other combinations of relevant education and experience will be considered.

Responsibilities

Investigate all incidents and allegations of abuse.
Follow up with immediate and long-term corrective actions to ensure individual protection.
Identify trends and implement measures to prevent re-exposure to risk.
Conduct and document thorough and objective incident investigations.
Compile necessary data for Agency and regulatory body reporting requirements.
Maintain current QI records (electronic and hard copy).
Provide staff education and training regarding incident and abuse reporting, investigations, rights, and related areas.
Assist with rotating Level I Quality Improvement on-call.
Present investigation findings to the Incident Review Committee.
Perform duties such as training and audits as necessary.
Manage highly confidential and sensitive information.
Interact with all levels of internal staff within the organization.
Use independent judgment and decision-making to plan, prioritize, and organize a diversified workload.
Perform other duties as assigned by QI Supervisor and/or designee within scope of practice.
Assist with development and enforcement of QI and other Agency policies and procedures.
Promote workplace safety.
Attend QI weekly meetings.
Support Compliance/Audit workplan as needed.
Participate on various committees as able.