Quality Improvement Manager
About The Position
The Quality Improvement Manager is responsible for leading and driving forward-thinking, sustainable initiatives aimed at enhancing the quality of processes and systems at the NSO. This role focuses on identifying areas for improvement, developing strategies for operational excellence, coordinating across siloed divisions to identify optimal solutions for all, and implementing best practices to achieve superior performance, and reduced costs while improving customer satisfaction. This position requires strong communication, analytical, and people skills, along with the ability to develop and execute operational strategies that drive continuous quality improvement, enhance efficiency, reduce labor costs, and ensure customer satisfaction. The Quality Improvement Manager must be able to work in a fast-paced, dynamic environment, manage multiple priorities, and multiple critical tasks simultaneously.
Requirements
- BS, BA, or similar degree with an emphasis in supply chain, or related field is required
- Proven experience in quality management, process improvement, or operational excellence roles
- Strong analytical skills with the ability to interpret data and generate actionable insights
- Strong project management skills with experience in leading cross-functional teams
- Must be able to work independently with a strategic, analytical, and solution-oriented mindset for continuous improvement
- Strong leadership and communication skills to work across the organization with the ability to influence and collaborate with senior management and various stakeholders
- Strong problem-solving abilities and critical thinking skills
- Detail-oriented with a focus on accuracy and quality
- Ability to manage multiple projects and priorities in a fast-paced environment
- Proficiency in using process improvement tools and software
Nice To Haves
- Certification in Lean Six Sigma (Green Belt or Black Belt) or similar process improvement methodologies is desired
Responsibilities
- Lead continuous improvement projects to enhance operational efficiency and effectiveness
- Identify, implement, and monitor process improvement strategies using methodologies such as Lean, Six Sigma, or Kaizen
- Analyze current processes, identify inefficiencies, and recommend solutions to optimize workflows
- Prepare detailed reports and presentations to communicate findings, recommendations, and progress updates to stakeholders
- Use data-driven insights to drive decision-making and strategic planning
- Manage and oversee quality improvement projects from inception to completion
- Drive system projects and application enhancements to build sustainable quality into processes from the beginning
- Develop project plans, set objectives, identify resources, and ensure timely delivery of project milestones
- Coordinate cross-functional and siloed teams to ensure alignment and collaboration on solutions that work for all
- Design and deliver training programs on quality standards, process improvement techniques, and best practices
- Influence and inspire a culture of continuous improvement through waste elimination, kaizen, and excellence through personal and team respect, accountability, and engagement
- Ensure compliance with industry standards, regulatory requirements, and organizational policies
- Monitor and audit processes to ensure adherence to quality and performance standards
- Collaborate with various departments to align quality improvement initiatives with organizational goals
- Function as liaison between stakeholders to address concerns and facilitate effective communication
- Conduct organizational readiness assessments, value realization, opportunity prioritization, resource evaluation, and execute continuous quality improvement strategies that meet business needs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
