Quality Improvement Facilitator - Stroke Program

Carilion Clinic•Roanoke, VA

1d•Onsite

About The Position

The Quality Improvement Facilitator leads and supports organizational initiatives to improve clinical quality, patient safety, and patient experience. This role collaborates with interdisciplinary teams to design, implement, and evaluate performance improvement strategies, ensures compliance with regulatory requirements, and advances a culture of safety across the organization. The facilitator leads quality improvement and patient safety initiatives across clinical departments; monitors and analyzes clinical data; develops quality and performance reports and dashboards; and supports regulatory compliance, accreditation, licensure, and audit readiness. The role facilitates root cause analyses, failure mode and effects analyses, and other improvement methodologies; provides expertise, education, and training on quality improvement, patient safety, risk management, and regulatory requirements; and supports committees and interdisciplinary meetings. Working with leadership and frontline teams, the facilitator develops and implements action plans, observes workflows, improves processes and communication, prepares regulatory and quality reports, and maintains related policies, procedures, and documentation. The role applies project management principles to coordinate multiple initiatives and uses data to develop actionable recommendations. The facilitator promotes continuous improvement and patient safety while delivering high-quality customer service and supporting the organization’s mission, vision, and values.

Requirements

Bachelor’s degree in Nursing or a related field required.
Minimum of 5 years of clinical experience, or demonstrated experience leading quality improvement or patient safety initiatives in a complex healthcare environment may be considered.
Strong analytical, communication, and interpersonal skills.
Demonstrated ability to apply quality improvement methodologies and data analysis tools.
Strong project management and organizational skills.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency with Microsoft Office and data analysis tools required.
Must obtain one certification in healthcare quality, patient safety, or risk management within 2 years of hire.

Nice To Haves

Certification in healthcare quality, patient safety, or risk management preferred (e.g., CPHQ, CPPS, or CPHRM).

Responsibilities

Lead and facilitate quality improvement and patient safety initiatives across clinical departments.
Collaborate with interdisciplinary teams to design, implement, and evaluate performance improvement strategies.
Monitor and analyze clinical data to identify trends, risks, and opportunities for improvement.
Develop and maintain quality and performance improvement reports and dashboards.
Support regulatory compliance activities, including accreditation, licensure, and audit readiness.
Facilitate root cause analyses (RCA), failure mode and effects analyses (FMEA), and other improvement methodologies.
Serve as a subject matter expert and resource for quality improvement, patient safety, and risk management.
Provide education and training to staff on quality improvement principles, patient safety practices, and regulatory requirements.
Support performance improvement committees and interdisciplinary team meetings.
Partner with leadership to develop and implement action plans to improve patient outcomes and operational performance.
Conduct workflow observations and collaborate with frontline teams to improve processes and communication.
Assist with preparation and submission of regulatory and quality reports.
Maintain policies, procedures, and supporting documentation related to quality improvement initiatives.
Apply project management principles to organize, coordinate, and complete multiple initiatives.
Use data to translate findings into actionable recommendations.
Support a continuous improvement culture and promote patient safety across the organization.
Deliver high-quality customer service and support the organizational mission, vision, and values.