Quality Improvement and Innovation Coordinator

Family Health Centers of San Diego•San Diego, CA

1d•Hybrid

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Requirements

Bachelor's degree required.
Traveling between sites and other locations is required as an essential function of the job.
Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
Mileage and other reimbursement governed by policy.
At least 1 year of experience working in health care system with exposure to clinical quality measures.
Strong interpersonal and communication skills.
Ability to provide education to staff and patients in manner that is professional and motivating.
Ability to work with multiple departments in-person and virtually.
Able to work well independently and within a team.
Ability to work on multiple projects and, with direction from supervisor, adapt to changing priorities.
Familiarity with quality measures and approaches to care gap closure.
Knowledge of electronic health record systems.
Familiarity in use of MS Excel, PowerPoint, and Word.

Nice To Haves

Bilingual in English and language that is predominantly used of underserved populations being serviced is preferred.

Responsibilities

Under direction of Quality Improvement leadership, work with clinic staff and leaders to support implementation of quality improvement projects.
Provide in person training and support to implement and sustain new workflows.
Assist with developing new educational resources and materials for patients and clinic staff to assist with closing care gaps.
Complete patient chart reviews in EHR and CMIS to monitor for compliance and identify trends in documentation.
Participate in developing pilot projects to support quality improvement and innovation initiatives across departments.
Provide education on quality measures and care gap closure to clinical and non-clinical staff in support of quality improvement initiatives.
Act within clinical scope to provide education or care to patients as part of quality improvement pilot programs (if applicable).
Develop and maintain professional relationships with clinic staff and leadership.
Maintain familiarity with quality measures from external agencies, such as NCQA HEDIS and HRSA UDS.
Performs other duties as assigned.