Quality Improvement Advisor II (Washington)

Mountain Pacific • Spokane, WA

7d • $70,000 - $95,000 • Remote

About The Position

Mountain Pacific is a nonprofit organization established in 1973 in Montana, dedicated to partnering with communities to provide solutions for better health. They leverage federal, state, and commercial funding, along with the expertise of their staff, to advance public health priorities and improve health and healthcare services. They are seeking a passionate individual to join their team as a Quality Improvement Advisor (QIA) II. This is a full-time remote position for someone residing in Washington state. The QIA II will serve as the primary point of contact for clients, managing all aspects of the relationship including communication, contract management, marketing of additional services, and dispute resolution. The role involves setting clear expectations for services, ensuring client satisfaction, and meeting internal and external performance metrics for assigned contracts.

Requirements

• Must reside in Washington
• Excellent written and verbal communication skills
• Organizational skills
• Attention to detail
• Bachelor's degree preferred
• Minimum of 7 years of experience

Responsibilities

• Serve as the client's primary point of contact within Mountain Pacific for all activities including organizational communication, contract management, marketing of additional services and/or products, and dispute resolution.
• Establish and communicate clear expectations on the roles and responsibilities to the client of the services Mountain Pacific will provide.
• Ensure client expectations are met with a high degree of customer satisfaction.
• Meet internal and external metrics associated with assigned contracts.

Benefits

• 401(k) with an automatic 3% employer contribution
• Medical, Dental, Vision, Life, Flex Spending Account, Dependent Care Flex, and Health Saving Account
• Paid Vacation, Sick, Holiday, Short-Term Disability and Long-Term Disability Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level