Quality Improvement Administrator

Tsleil-Waututh Nation•North Vancouver, BC

10d•Onsite

About The Position

ćećəwət leləm "Helping House" provides wholistic, culturally integrated health & wellness services for Indigenous clients and families. Their interdisciplinary teams include community health programming; primary care services; home care services; peer support, harm reduction, and crisis response; integrative therapy; wholistic wellness; and Indigenous Elders, Healers, and Knowledge Keepers. The organization strives to support Tsleil-Waututh Nation members and families through care that is trauma-informed, relationship-centered, and guided by the Nation’s teachings on balance and interconnectedness. The Tsleil-Waututh people, known as the People of the Inlet, have lived on the unceded lands of the Burrard Inlet since time immemorial, acting as stewards of the land, water, and air, drawing on the spirituality and wisdom of their Traditional Healers and Knowledge Keepers. Joining the team offers fulfilling working relations and a meaningful connection with the people served. Reporting to the Director, the Quality Improvement Administrator (QI Administrator) provides a high level of administrative support to the Director, along with quality improvement support across the Health & Wellness department. The QI Administrator ensures that the Health & Wellness team produces high quality, culturally appropriate, and effective health and wellness services. This role involves liaising closely and collaboratively with all team members to ensure best practice standards are met, community expectations are exceeded, and key quality improvement initiatives are strategically implemented over time. The QI Administrator works closely with all relevant internal and external stakeholders and partners to support the continued growth of Health & Wellness Services in the community, ensuring the needs of the Tsleil-Waututh Nation community are met and their wellbeing is advanced.

Requirements

Master’s degree in business administration, finance, healthcare, or related discipline, from a recognized Canadian post-secondary institution
Valid BC Driver’s License – Class 5
Reliable vehicle and current vehicle insurance
Basic Life Support (BLS) certification
Documentation of immunization and TB screening history
Criminal Record Check (vulnerable sector)

Nice To Haves

Previous experience working in a community-based health care setting
Completion of Indigenous Cultural Safety and Humility training (e.g. San’yas)
Experience working within or alongside First Nations communities or Indigenous-led health organizations
A minimum of two to three years of experience in a progressively senior level support role
A minimum of two to three years of experience in project management and/or quality improvement
Accreditation Coordinator/Administrator Certification

Responsibilities

Liaising with team members as needed, collects and compiles data for the preparation of correspondence, memoranda, and reports, producing documentation for review by the Director
Coordinates meetings, drafting meeting agendas, recording meeting minutes for documentation and team distribution, indicating action items, and, in follow-up, addressing any issues with deliverables to support streamlined work flows and project cadence
Acts as a point of contact in the Director’s absence with both internal and external stakeholders, handling email/phone/visitor requests and queries, and redirecting as appropriate
Coordinates various administrative processes for the Director, including scheduling, purchasing, expense reconciliation, cheque requisitions, and internal/external correspondence
Ensures coordination of overall departmental accountability measures, including follow through with various stakeholders, funding partners, and other contacts
Develops and maintains a well-organized electronic filing system, supporting team members across the Health & Wellness department, to facilitate easy reference and rapid retrieval of information, while ensuring sensitive information is kept strictly confidential
Oversees and coordinates all quality improvement and policy development activities across the Health & Wellness department
Working closely with the Director and various team leads, collaboratively designs and implements activities to ensure identified quality improvement priorities and timelines are met
Develops and facilitates the implementation of instruments, surveys, and feedback mechanisms to help gauge effectiveness of Health & Wellness services in meeting community needs over time
Leads change management initiatives by coordinating quality improvement meetings, workshops, and training sessions to help support staff, ensuring sustainable program development, as well as succession planning
Ensures continuous quality improvement planning is in line with TWN’s Strategic Plan and its 10-year Community Health Plan
Seeks ongoing guidance from Indigenous Elders and Knowledge Keepers to integrate TWN-specific cultural understandings of quality and quality improvement
Works closely with the Director and all team leads in developing, reviewing, and updating policies and procedures for the various programs across the Health & Wellness department
Protects TWN data sovereignty by ensuring the Nation’s principles of data ownership, control, access, and possession is honored and respected by all external stakeholders and formalized by way of TWN-directed information sharing agreements if and when required
Proactively seeks community engagement and feedback to help guide Health & Wellness services review and future planning
In collaboration with the Director and team leads, creates opportunities for community feedback to support community-led programming and implement community-guided quality improvement initiatives
Compiles program statistics and provides internal reporting of quality performance measures as requested by the Director
Works with the Director to oversee the health department budget, and coordinates all funding obligations as per the contribution agreements
Facilitates team meetings to help coordinate Health & Wellness services, while supporting collaboration and team building, and encourages cooperative dialogue and discussion to ensure services meet the changing needs of the community
Supports the Director in facilitating broader strategies for the entire health department
Fosters a culture of safety and humility within the Health & Wellness team
Ensures positive communication strategies are used with and among staff, and between staff and clients, families, and the community
Oversees the production of brochures, newsletters, and other correspondence to ensure effective community engagement, communication, and health education
Performs other related duties as assigned by the Director.