Quality Field Tech- B Shift

D-Career

1d • Onsite

About The Position

The Quality Field Tech is responsible for ensuring customer satisfaction regarding product quality of wire harnesses and acting as a communication link for customer complaints. This role assists in defect prevention and process/product improvement by interfacing with customer line personnel, business unit staff, and plant technical & quality specialists.

Requirements

• Associates Degree or equivalent work experience.
• Minimum of 2 years in Quality, Engineering or Customer Service experience required.
• The ability to read drawings.

Responsibilities

• Responds to customer complaints for wire harnesses products.
• Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
• Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
• Documents and communicates all rework/inspection actions performed at customer’s site and manufacturing locations pertaining to customer complaints and Draexlmaier internal quality issues.
• Checks and analyzes all the reject parts and coordinates returns of defective products if needed.
• Works closely with BMW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
• Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required).
• Performs tasks related to rework area, as assigned by the supervisor.
• Documents and reports the rework activities for wiring harnesses.
• Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
• Maintains functionality of the rework area and is in charge of the inventory of components at BMW and Draexlmaier cabinets. Keeps an active inventory by ordering used and new released parts.
• Performs any additional tasks pertaining to customer quality, as assigned by the supervisor.
• Is in charge of reviewing all the issues reported by the customer, and works on providing the suitable information for both parties involved.
• Provides information for the rework minutes incidents.
• Utilizes previous field experience to suggest improvements and to serve on continuous- improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree