Quality Enchancement Specialist

Evergreen Life Services•Haughton, LA

35d•Hybrid

About The Position

The Quality Enhancement Specialist reports to the Chief Compliance and Privacy Officer and is responsible for assisting in implementing the agency's practices related to quality, including, but not limited to, Outcome Interviews, Satisfaction Surveys, Quality Enhancement Plan Development, Policy and Procedure Development, and Training. Evergreen Life Services is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.

Requirements

Bachelor’s degree in a related field; Master’s degree preferred.
Three (3) to five (5) years of related experience in the field of developmental disabilities.
Training and experience in all areas of program design and implementation, outcome measurement, and quality assurance, improvement, and enhancement.
Working knowledge of person-centeredness and personal outcomes measurement is required.
Working knowledge of Microsoft Windows and Office applications.
Working knowledge of Google Workspace.
Aptitude to learn other software programs as required for this position.
Must have understanding, patience, and tact in dealing with individuals with intellectual and developmental disabilities.
Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.
Must be able to prioritize work tasks.
Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
Must pass a drug screen and criminal background check.
Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.

Nice To Haves

Previous experience in supervising and managing programs is desirable.
Must reside in North Central Texas or anywhere within the state of Louisiana.

Responsibilities

Conducts Outcome Interviews annually with a random sample of people supported and/or people who know them best in each division using the "Evergreen Outcomes for People" tool.
Conduct reviews of records, financial files, personnel files and other items related to service provision.
Conduct onsite inspections of program locations and homes.
Develops written reports of Outcome Interview results in each division, complete with strengths and recommendations for continuous improvement.
Reports annual trend results of external monitoring activities in each division from data tracked and analyzed.
Compiles and distributes results of Individual(s) Served, Parent, and Staff Engagement Surveys annually.
Assists in the development of Quality Enhancement Plans with each division and revises annually.
Assists in the implementation of each division's Quality Enhancement Plan.
Assists in the development of policies and procedures related to Quality Enhancement.
Assists in the development of training programs related to Quality Enhancement.
Assists in the development of procedures to track, trend, analyze, and report on other measures of quality such as, but not limited to, medication errors, incident management, injuries, and illnesses.
Assists in the preparation of reports and presentations for the Board of Directors annually on internal measures of quality.
Participates as a member of Evergreen's management team in matters that affect the agency as a whole.
Provides training in divisions, when requested to do so, in the areas of quality assurance/improvement, person-centered planning, outcomes measurement, etc.
Provides technical assistance and training, when requested to do so, to divisional staff responsible for Quality Improvement activities.
Assist with or conduct Root Cause Analyses for events as requested.
May be required to conduct billing and census reviews as requested.
May be required to conduct investigations as requested.
Other duties as assigned.