Quality Enhancement Coordinator

The Arc Allegany-Steuben•Wellsville, NY

About The Position

Under the direction of the Associate Director for Clinical Quality, this position is responsible for conducting incident investigations and program surveys to ensure regulatory compliance, safety, and person‑centered practices. The role includes investigating incidents, reviewing programs and services, identifying risks and areas for improvement, and providing clear, timely reports and recommendations. This position works closely with agency staff, leadership, and external entities to support quality improvement, protect the wellbeing of people supported and associates, and uphold agency standards, regulations, and values.

Requirements

Active knowledge of agency operations, investigative techniques, and ethical business practices.
Basic knowledge of agency processes, policies, and procedures.
Excellent written and verbal communication skills.
Basic knowledge of computer operations (i.e., databases, spreadsheets, word processing, and e-mail).
Ability to develop clear, understandable reports related to job activities.
Ability to work independently, as well as in a team, and organize duties according to required timeframes.
Ability to manage multiple and competing demands and prioritize accordingly.
High school diploma, General Education Development (GED) or Test Assessing Secondary Completion (TASC).
Three years’ experience working with people with developmental disabilities.
Alignment with agency’s mission, vision, and code of ethics.
Demonstrate respectfulness, professionalism, effective teamwork, and empathy such as active listening.
CPR/First Aid/AED instruction and SCIP Certification within the first six months of hire.
Obtain and maintain CQL Personal Outcome Measure Certification as an interviewer.
Valid driver’s license for the state in which the person resides (if position requires driving).
Acceptable safe driving record (if position requires driving).
Motor vehicle with up-to-date inspection, that is registered and insured (if position requires driving individuals served by the Agency).
Will be required to enroll in LENS (Licensed Event Notification System).

Responsibilities

Conduct investigations related to the Incident Management process, maintaining knowledge of regulatory requirements and agency procedures.
Develop investigatory scope, conduct thorough investigations within required timeframes, and establish priorities for multiple investigations.
Ensure confidentiality of personnel records, people we support records, and communications.
Conduct interviews as necessary, which may involve travel to various agency locations and private homes.
Make recommendations for corrective actions based on thorough analysis of facts and information.
Prepare thorough written investigation reports within the required timeframe.
Conduct Program Surveys, maintaining knowledge of regulatory requirements for programs and services.
Observe evacuation drills to ensure plans are followed and effective.
Identify issues of imminent danger and ensure immediate corrective action.
Complete a full review of programs using current protocols and guidance from regulatory oversight agencies.
Provide comprehensive assessments of strengths and areas of improvement for programs and services.
Communicate identified non-compliance with regulations, laws, and/or codes to relevant leadership.
Actively seek up-to-date information and materials regarding regulatory compliance.
Coordinate with the Director of Facilities to complete physical plant inspections.
Observe associates providing services and evaluate their performance based on OPWDD and person-centered philosophy and standards.
Maintain working knowledge of agency person-centered initiatives and standards.
Incorporate person-centered philosophy and standards into investigation and program survey processes.
Evaluate documentation and service plans utilizing person-centered standards.
Monitor implementation and effectiveness of behavior support plans and provide feedback.
Maintain working knowledge of regulatory requirements for Person-Centered Behavioral Supports.
Assist with research and provide information on regulatory and person-centered requirements.
Collect and/or provide data as requested by department or agency management.
Ensure routine communication with the Associate Director of Clinical Quality.
Develop comprehensive, professionally written reports on job activities.
Ensure any safety concerns and hazards observed are reported immediately.
Monitor survey activity by Office of Fire Prevention and Control (OFPC) to incorporate trends into survey processes.
Communicate identified physical plant and safety updates from oversight agencies.
Provide recommendations and guidance on safety concerns and issues.
Act as a representative of the agency with people receiving services, families, funding and regulatory entities, industry associations, and the public.
Regularly interact with department associates during job activities.
Conduct trainings as assigned, including Quality topics and SCIP.
Assist with recruitment and hiring for department vacancies as requested.
Assist in the evaluation of department positions to identify inefficiencies and areas of improvement.
Participate in agency initiatives and committees as assigned/requested.
Serve as committee chair backup for the Director and Associate Director of Clinical Quality, as assigned.