Quality Engineering Technician

Whirlpool•Findlay, OH

1d•Onsite

About The Position

This role is a technical expert responsible for ensuring product quality and compliance throughout the entire product lifecycle, from design analysis and raw materials inspection to finished goods testing and post-launch performance. The Supplier Quality Engineering Technician designs and executes quality protocols, performs detailed product evaluations (including life testing and dimensional analysis), leads root cause analysis and continuous improvement projects to enhance product durability and manufacturing process stability, and manages the associated quality documentation and data systems.

Requirements

High School Diploma or GED is required.
Minimum of 3 years of experience in a manufacturing, quality, or technical maintenance role.
Must be able to read and interpret blueprints, schematics, and technical specifications.
Demonstrated experience in root cause analysis (e.g., 8D, A3, 5Why) and formal problem-solving methodologies.
Working knowledge of Continuous Improvement (CI), Lean principles, and WCM tools (e.g., Kaizens, 5S, SOPs/Standard Work).
Proficiency in Google Workspace (Sheets, Docs, Slides) and Microsoft Excel.
Excellent written and verbal communication skills with the ability to work independently, manage multiple projects, and collaborate with all levels of the organization and external suppliers.

Nice To Haves

An Associate's Degree in an Engineering or Technical field is preferred.
Experience with Enterprise Resource Planning (ERP) systems such as SAP or Oracle is preferred.

Responsibilities

Monitor, inspect, and evaluate in-process materials, components, and finished products to ensure compliance with internal and external safety, quality, and regulatory standards.
Perform tests, inspections, and detailed tear-down evaluations of production units and field-returned units (RGAs/CAL failures) to determine the cause of failure.
Perform routine and layout inspections of purchased parts, including operating CMMs and advanced precision measurement instruments, and conducting Gage Repeatability & Reproducibility (GR&R) studies and Capability Studies.
Develop and update quality and testing documentation, including test cases, plans, flaw-reporting procedures, SOPs, Control Plans, and PFMEAs.
Document and compile observation data for future analyses; apply statistical techniques (e.g., Control Charting, DOE) to troubleshoot manufacturing and supplier processes.
Manage and maintain test case procedures and implement automated testing processes when possible, utilizing company data systems (e.g., WHOM, AODocs).
Lead active problem-solving initiatives using formal methodologies (e.g., 8D, A3, 5Why) to identify the root cause of product quality issues and production-related process problems.
Drive quality improvement/corrective actions, make recommendations to improve product durability, and support the implementation of Continuous Improvement (CI) and WCM initiatives (e.g., S&P Matrix, 5S).
Analyze product design for stability and quality, and estimate product lifespan to proactively prevent design flaws.
Act as a resource to manufacturing departments to assist with measurement systems, including setting up and interpreting control charts.
Interact with Engineering, Assembly, and Quality areas to evaluate Supplier quality issues, disposition non-conforming material, and coordinate rework, containment, and return of defective material.
Provide data and support for engineering activities such as Process Capability Studies, Design of Experiments (DOE), and Product Design & Testing, including supporting New Product Integration (NPI) vertical start-up activities.