Quality Engineering Tech Specialist
About The Position
We are seeking a Senior Quality Engineering Specialist to serve as a technical authority and quality enabler within production operations. This role is an elite individual contributor recognized for deep technical expertise in electronics and electro-mechanical repair who elevates quality, consistency, and technical discipline through hands-on leadership, mentorship, and standardization. Operating within the Quality Engineering function, the Quality Engineering Specialist strengthens technical capability at the point of execution by resolving complex escalations, improving first-pass success, and preventing repeat failures. Through coaching, guided problem solving, and partnership with shop leadership and training resources, this role accelerates technician development, reinforces quality standards, and reduces quality-related risk such as warranty exposure and unnecessary scrap. This position is ideal for a highly skilled technical professional who wants to lead through expertise, influence outcomes beyond their own bench, and play a visible role in building a stronger, more capable operation.
Requirements
- Advanced experience in electronics and electro-mechanical technical / repair work in a production or service environment
- Demonstrated mastery of complex diagnostics, schematic interpretation, and advanced rework techniques
- Proven ability to mentor, train, and influence technicians at multiple skill levels
- Strong understanding of product economics, warranty impact, and quality metrics
- Ability to balance hands-on technical work with coaching and operational support
- Expert-level electronic troubleshooting and repair capability
- Strong coaching, mentoring, and knowledge-transfer skills
- Root cause analysis and failure mode identification
- Excellent verbal and written technical communication
- Ability to influence without direct authority
- High standards for quality, safety, and workmanship
- Continuous improvement mindset with business awareness
- Three to Five years related experience and/or training preferred
- Relevant technical certifications preferred
- Lean, Six Sigma, or structured problem-solving training a plus
Nice To Haves
- Associates degree in Electronics Technology, Electrical Engineering Technology, or a related technical/quality field preferred.
Responsibilities
- Perform complex bench-level electronic and electro-mechanical diagnostics, refurbishment, and repair using advanced troubleshooting, rework, calibration, and validation techniques.
- Serve as the final technical escalation point for challenging, high-risk, or non-obvious repair issues.
- Diagnose systemic and intermittent failure modes, applying structured root cause analysis to drive repeatable, preventive solutions.
- Support resolution of complex quality issues that materially impact repair success, warranty exposure, or repeat failures.
- Serve as a technical mentor and coach, providing hands-on guidance, structured knowledge transfer, and real-time troubleshooting support to technicians.
- Develop technicians’ diagnostic reasoning, technical confidence, and adherence to quality standards, rather than simply providing answers.
- Support onboarding and ramp-up of newly hired technicians by accelerating skill development and technical independence.
- Act as a trusted technical presence within daily operations, reinforcing a culture of learning, accountability, and craftsmanship.
- Contribute to technician engagement and retention by supporting skill growth and professional development.
- Function as the recognized Subject Matter Expert for Radwell products, platforms, or technologies.
- Provide technical decision support for product performance viability, BER determinations, and warranty-related evaluations in partnership with Quality Engineering leadership.
- Collaborate with Quality and Operations teams to resolve repeat failures, warranty drivers, and systemic technical risks.
- Maintain deep, current knowledge of assigned product families, emerging failure modes, and evolving production techniques.
- Contribute to the development, refinement, and maintenance of work instructions, repair procedures, diagnostic guides, and training materials.
- Support formal and informal training initiatives, including development plans that strengthen technician capability and consistency.
- Identify knowledge gaps and proactively propose training, documentation, or process improvements.
- Reinforce adoption of standard work to improve quality, predictability, and repeatability across repair operations.
- Partner with Quality, Engineering, and Production teams to support daily technical needs, escalation management, and capability planning.
- Provide technical insight to support corrective actions, continuous improvement initiatives, and prevention-at-the-source efforts.
- Participate in improvement activities focused on quality, consistency, cycle time reduction, and waste elimination, with customer impact in mind.
- Share lessons learned and best practices to strengthen technical capability across operations.
Benefits
- EOY of year bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
