Quality Engineer

Johnson Electric Group•Springfield, TN

6d•Onsite

About The Position

The Quality Engineer will ensure quality problems are resolved in a timely and effective manner without reoccurrence, using expert-level problem-solving techniques for customer and internal concerns. This role involves monitoring and managing quality performance for major customer-critical modules, addressing field issues, scorecards, and chargebacks. The engineer will collaborate with management to establish and monitor performance expectations for manufacturing processes using key quality metrics. They will also support new product development by collaborating with the APQP team and managing APQP and PPAP activities. The role requires monitoring key quality measurables to ensure customer satisfaction and compliance with customer requirements. The Quality Engineer will also be responsible for quality control and inspection method development, monitoring audit findings, and maintaining key process documentation. They will provide daily updates on product and process concerns and serve as the primary contact for customer quality-related concerns, PPAP, and Annual Validation. Additionally, the engineer will prepare technical statistical analysis of field failures to collaborate with customers on cost reduction. This position is part of an application for permanent alien labor certification.

Requirements

Bachelor’s Degree in Mechanical Engineering, or a closely related field
5 years of experience as a Quality Engineer or any related position in automotive engineering
Five years of experience in 8D problem solving
Five years of experience in structured root cause analysis
Five years of experience in statistical process control
Five years of experience in PFMEA
Certification for VDA 6.3 process auditor
Certification for IATF 16949:2016

Responsibilities

Ensure quality problems are resolved in a timely and effective manner without reoccurrence, applying expert-level problem-solving techniques like 8D, PDCA, FTA, Ishikawa for customer and internal concerns.
Monitor and manage quality performance for major customer-critical modules (GM, Mercedes, Ford, Stellentis), addressing field issues, scorecards, and chargebacks in compliance with customer timelines.
Work with management to establish performance expectations for all manufacturing processes and monitor those expectations for improvement.
Collaborate with management to define performance expectations for manufacturing processes and continuously monitor results against established targets using key quality metrics (Internal PPM, Customer PPM, COPQ, FPY, field failure trends).
Escalate abnormal patterns to cross-functional teams to ensure timely corrective and preventive actions.
Support QE requirements for PPAP submissions and annual validation to the customer.
Support new product development by collaborating with the APQP team and managing APQP and PPAP activities for product launches and process changes, including development and maintenance of Control Plans, PFMEAs, Process Flow Diagrams, and inspection criteria.
Monitor Customer key measurables to achieve customer satisfaction.
Monitor key quality measurables and performance indicators (customer PPM, warranty returns, field failure trends, field recalls) to ensure compliance with customer requirements and drive continuous improvement in customer satisfaction.
Employ FMEA methodologies in Quality improvement activities.
Quality Control and Inspection Method development and monitoring.
Monitor and address Layered Audit findings, and conduct Layered, VDA Process, Product, and Internal Audits on schedule to ensure compliance with internal procedures, customer requirements, and IATF 16949 /ISO9001.
Maintain key process documentation like Control Plan, PFMEA, Inspection Checklist, Work Instructions, Internal PPM Gap Closure, CRRN's, Customer Issue and Field issues internal logs.
Provide daily updates at morning walkabout meetings concerning product and process concerns and continual improvements.
Serve as primary contact for customer quality related concerns, PPAP, Annual Validation.
Verifies and submits customer Corrective Actions in a timely, effective manner.
Prepare technical statistical analysis of field failures, including diagnostic codes, customer faults, EOS, Inoperative conditions, and no-trouble-found cases, to calculate and propose technical factor percentages with the customer, and collaborate to reach a mutual agreement to reduce cost impact.