Quality Engineering

CVS Health•Hartford, CT

1d•$79,310 - $158,620•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This role leads quality engineering and test automation for enterprise Contact Center CRM platform, supporting critical service operations across Aetna and CVS Health. The Quality Engineer is accountable for defining and executing modern QA strategies aligned to Agile delivery, driving automation-first practices The position emphasizes advanced QA capabilities, including API and UI automation, CI/CD enablement, and emerging AI quality assurance, with responsibility for validating AI-powered agents using structured evaluation metrics and LLM-based testing approaches. The role ensures end-to-end validation of CRM workflows integrated with Aetna core systems, with a focus on membership and benefit accuracy, reliability.

Requirements

5+ years of experience with software engineering
3+ years of experience as a quality assurance engineering lead, mentoring scrum teams
3+ years of experience with new QA technology and trends including QA test automation using tools like selenium, gherkins, Rest Assure, Java, apache poi, GitHub
3+ years’ experience with Agile methodologies and familiarity with product management tools such as RTC/RQM/Jira/HP ALM/Rally

Nice To Haves

2+ years of experience in Health care/Insurance domain
Adept at execution and delivery (planning, delivering, and supporting) skills
Ability to innovate, display original thinking and creativity, meets challenges with resourcefulness, generating suggestions for improving work.
Proven experience in working with onshore and offshore colleagues\contractors
Experience in Salesforce software quality assurance

Responsibilities

Defining and executing modern QA strategies aligned to Agile delivery
Driving automation-first practices
Validating AI-powered agents using structured evaluation metrics and LLM-based testing approaches
Ensuring end-to-end validation of CRM workflows integrated with Aetna core systems, with a focus on membership and benefit accuracy, reliability