Quality Engineer

ITW•Hatfield, MN

2d•Onsite

About The Position

Brooks Instrument is seeking a Quality Engineer based at its headquarters in Hatfield, Pennsylvania. The role serves as the point of contact for quality control planning, development, application, and maintenance of quality standards for processing materials into finished products. The position receives broad supervision from the department manager and must be capable of advanced decision-making in the manager’s absence. It requires broad product and industry knowledge and may support other departments. The Quality Engineer supports the division quality function amid business growth, adoption of best business practices, introduction of new products and processes, continuous improvement goals, and customer satisfaction objectives. The role works with plant management, employees, supervisors, department managers, division personnel, customers, suppliers, and production and engineering teams to identify and resolve quality issues and improve processes.

Requirements

Bachelor of Science degree required.
Knowledge or awareness of quality engineering tools.
Knowledge of Microsoft Office, including Excel, Word, and Outlook; Microsoft Office experience with PowerPoint and Access is also listed.
Experience in process writing and flow-charting required.
Awareness of statistical principles.
Experience performing data analysis using Excel, Minitab, or similar statistical programs.
Strong Microsoft Excel skills required.
Attention to detail and ability to work in a dynamic and changing environment.
Ability to communicate clearly verbally and in writing.
Must be diplomatic and sensitive in communications with external contacts, including customers, suppliers, registrars, assessors, and auditors, when coordinating quality improvement and corrective-action activities.
Ability to work in a team environment and follow safety rules.

Nice To Haves

At least 1 year of quality engineering experience in an ISO 9001 or third-party-certified manufacturing facility.
Project management experience.
ASQ certification as a Quality Engineer.
Experience in project or task management and/or task-specific training.
Minitab experience.
Experience in a manufacturing or test environment.

Responsibilities

Perform quality engineering functions and quality audits, and establish quality standards for in-process and finished products and materials.
Report quality analyses and product or process non-conformances, and recommend corrective actions and procedure changes.
Coordinate with plant management to align quality improvement activities with plant quality and operational objectives.
Lead and coordinate improvement activities with hourly employees, supervisors, department managers, and division personnel.
Coordinate resolution of product quality concerns and facilitate responsiveness to customers.
Review customer documentation to identify and ensure fulfillment of copy exact requirements.
Coordinate and evaluate annual product validations.
Support and promote Continuous Improvement Process (CIP) activities and teams.
Verify and approve department operating instructions and support their understanding and application.
Support customers with 8D responses and regular quality-resolution update meetings.
Develop and monitor first-pass-yield, scrap, and process-audit reports.
Initiate engineering deviation requests and product change notices.
Assess manufacturing process and equipment capability against customer quality requirements using capability studies, control charts, and other statistical data.
Use statistical process control techniques to reduce scrap and rework and drive continuous improvement.
Review design, manufacturing, and test documentation to ensure applicable system and contract quality requirements are met.
Develop sampling plans and forms for recording, evaluating, and reporting quality data, and write instructions for using those forms.
Initiate plans, procedures, and actions to prevent or eliminate product and systemic quality problems.
Prepare slides for regular quality review meetings and participate in quality improvement meetings.
Write problem investigation reports and complete customer corrective-action requests, including 8D reports.
Ensure quality-cost concepts are understood and executed.
Administer department quality information and audit quality plans to identify and correct deficiencies.
Participate in customer visits, surveys, and audits.
Analyze customer complaints and field failures, and coordinate corrective action, follow-up, and reporting.
Assist with supplier quality problem resolution as needed.
Participate in developing and implementing ISO 9001 level II documentation and conducting internal quality-system audits.
Disposition discrepant material in a way that ensures product quality and adherence to system requirements.
Perform project-specific quality tasks, such as customer-required first-article inspection and qualification-test failure analysis.
Collect and maintain data to track operational performance and quality trends.
Analyze data using SPC techniques, charts, Pareto analysis, histograms, and similar methods; prepare and present results in presentation format.
Write queries and prepare reports from Trackwise data.
Track and follow up on corrective and preventive action (CAPA), customer complaint (CC), failure analysis (FA), and similar cases in Trackwise.
Support resolution of internal and external quality issues with production and engineering teams.
Audit processes to identify and correct deficiencies or non-conformances.
Complete customer responses and CAPA forms for quality issue resolution.
Coordinate and perform internal audits as needed.
Provide Quality Certificate support as needed.
Maintain regular attendance, work in a team environment, and follow safety rules.
Perform other duties as assigned.