Quality Engineer

CCL Label • Strongsville, OH

12d • Onsite

About The Position

The quality engineer is responsible for quality planning activities and leading corrective action investigations.

Requirements

• Strong technical aptitude.
• Strong written, verbal and telephone communication skills.
• Strong customer service skills
• Understanding of applicable computer systems, such as Microsoft Office and function-specific software.
• Strong attention to detail & organizational skills.
• Desire to solve problems and learn new processes.

Nice To Haves

• Some travel may be required (<5%)

Responsibilities

• Investigate problems and report root cause and corrective actions through the CCL reporting system
• Work with cross-functional problem-solving teams on 8D reports
• Own quality planning documentation and corrective actions for a specific area of the business
• Develop product-specific test plans as part of the APQP process
• Gather process and product data and report to the quality team to assist with continual improvement objectives
• Routinely use quality tools such as Control Plans, PFMEA, procedure-writing, use of statistical quality control, lean manufacturing concepts, and Lean-Six Sigma tools and analyses
• Perform material testing and diagnosis/recommendations for purchased products exhibiting either poor quality or poor performing characteristics
• Provide customer requested documentation of claim details
• Follow established process for handling customer deductions forwarded by accounts receivable.
• Serve as neutral party between customer and organization in claim investigation
• Regularly audit the process and products
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level