Quality Engineer

Gusmer Enterprises•Waupaca, WI

10d•$75,000 - $85,000•Onsite

About The Position

The Quality Engineer supports Gusmer’s reputation for quality by improving products, processes, and customer experiences through internal and external collaboration across multiple manufacturing locations. The role leads customer complaint investigations, root cause analysis, corrective actions, and quality system improvements to support operational excellence and customer satisfaction. The position is onsite in Waupaca, Wisconsin, reports to the Quality Manager, and is full time. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with travel up to 30% per year. The role works primarily in an office and in laboratory and manufacturing environments as required. Manufacturing facilities may involve exposure to noise, dust, moving machinery, and temperature variations. Employees must follow company safety policies, wear appropriate PPE, and comply with OSHA and facility safety standards.

Requirements

High school diploma or GED required.
Three years of manufacturing work experience required.
Prior experience in a Quality or Quality Engineering role required.
Industrial quality and/or technical training with data acquisition and analysis experience required.

Nice To Haves

A bachelor's degree in mechanical, manufacturing, or industrial engineering is preferred; commensurate work experience may be considered instead of a degree.
Experience in an ISO 9001-certified company or another highly regulated environment, including some involvement in a quality management system, is preferred.
Experience with injection molding and/or papermaking is preferred.
ASQ Black Belt certification or other Six Sigma training is preferred.
Auditing experience is preferred.

Responsibilities

Lead customer complaint investigations with internal teams, identify root causes, develop corrective actions, and provide timely resolutions to customers.
Analyze production, quality, and batch data from internal systems to identify trends, support investigations, and enable fact-based problem solving.
Lead technical service and continuous improvement initiatives, coordinating cross-functional teams to investigate issues, implement corrective actions, and resolve them promptly.
Support change control, risk management, and validation efforts to maintain product quality and operational excellence.
Review and approve quality documentation, investigations, and validation records for compliance, accuracy, and effective issue resolution.
Develop and maintain incoming inspection methods and acceptance criteria for materials and components in alignment with quality, customer, and business requirements.
Participate in GMP and quality system activities, including audits, risk assessments, corrective actions, document reviews, and continuous improvement initiatives.
Lead root cause investigations and risk assessments concerning customer complaints, supplier issues, nonconforming materials, and other quality concerns; identify and implement effective corrective and preventive actions.
Lead internal teams in identifying and implementing process improvements that enhance product quality, increase consistency, and support manufacturing performance goals.