Quality Engineer

Challenge Manufacturing•Holland, MI

116d•Onsite

About The Position

The Quality Engineer analyzes production process inputs and outputs to ensure internal and external customer quality requirements are achieved. The role supports the transition from APQP to current production through the Safe Launch process, including quality-system documentation, dimensional data, GP-12 support, PTR/MRD packaging and labeling, tooling buy-off, Run at Rate support, and PPAP submissions. The Quality Engineer owns plant-level quality concerns for assigned products and serves as the direct customer contact for complaints. The role manages post-launch quality-system changes, updates Control Plans and FMEAs, provides customer responses and formal documentation, and represents the voice of the customer to plant management. The engineer works with assembly plants to build customer relationships and understand product use and expectations. The role also trains plant quality auditors and production team leaders, directs Quality Technicians, prioritizes product improvements, addresses floor concerns, and champions problem-control meetings. The engineer monitors daily part quality through floor checks, product and process audits, and layered process audits, and implements inspection and control methods as needed. The position supports QSB+ and TS requirements for assigned parts. This is a first-shift position at the company’s Holland, Michigan plant. Occasional early arrivals, late stays, or weekend work may be required to meet customer needs, deadlines, or urgent requests.

Requirements

Associate degree from a two- or four-year college.
Five years of related experience and/or training.
Equivalent combination of education and experience.
Advanced GD&T training.
Understanding of specific customer requirements.
Understanding of the PPAP process.
Understanding of the APQP process.
Ability to understand dimensional data, analyze it, and make decisions.
Understanding of problem-solving methods and the associated core tools.
Written and verbal communication skills.
Plexus experience or knowledge.
Microsoft Office skills.
High standards of performance and accountability for actions, results, and mistakes.
Thorough, accurate, and reliable work, with honesty and integrity.
Ability to resolve conflict constructively, listen, focus on issues, and monitor progress.
Ability to maintain positive relationships and use feedback to improve performance and work relationships.
Ability to move within or between work areas to support plant flow.
Sense of urgency in meeting customer needs.
Ability to perform all aspects of the job and rotate through responsibilities.
Ability to maintain the knowledge and skills needed to perform the job effectively.
Constructive and objective approach to change and new situations.
Collaborative approach, including sharing information and knowledge.
Reliable attendance and responsible use of work time.

Nice To Haves

Bachelor of Science degree from a four-year college or university.
10 to 15 years of related experience and/or training.
Equivalent combination of education and experience.

Responsibilities

Participate in Safe Launch and accept the detailed hand-off of product requirements from the APQP Quality Engineer.
Work with the APQP Quality Engineer to complete quality-system documentation, dimensional data, GP-12 support, and PTR/MRD packaging and labeling for shipment.
Support the formal tooling buy-off process, including Run at Rate activities and documentation to declare die and welder readiness for production.
Prepare PPAP documentation for submission.
Manage plant-level quality concerns for assigned products and act as the direct point of contact for customer complaints.
Manage quality-system changes after product launch.
Obtain Master Samples from the 300-piece initial production run for program archiving of part quality at start of production.
Update Control Plans and FMEAs when issues arise from the plant floor or customer.
Issue Product Quality Check Deviations as directed by management.
Acknowledge customer complaints promptly and provide formal PRR/HTR documentation and customer responses.
Be present at assembly plants for face-to-face customer interaction, satisfaction, and relationship development.
Understand how each part is used in vehicle assembly and serve as the expert on customer expectations for assigned parts.
Communicate the voice of the customer to plant management, including important part attributes and why they matter.
Train plant quality auditors and production team leaders on part-to-part concerns, acceptability, inspection methods, and customer expectations.
Direct Quality Technicians in preparing product-quality documentation, including Part Picture Visuals, Packaging Instructions, Gage Instructions, and Quality Alerts, and provide floor support as needed.
Set priorities for product improvements and promote continuous improvement.
Address plant-floor quality concerns promptly, assess acceptability, and provide decision criteria for management to determine part disposition.
Lead problem-control meetings for customer complaints and hold area managers accountable for assigned problem-control responsibilities.
Monitor daily part quality, check parts on the floor, and audit products and processes to verify customer requirements are met.
Participate in layered process audits.
Implement inspection and control methods as needed, including enhanced containment, documentation, SPC data, scheduled CMM runs, and Roamer scans.
Support QSB+ and TS requirements associated with assigned part responsibilities.