Responsible for supporting customer quality and manufacturing quality by serving as a liaison between customers, operations, engineering, and quality teams. Investigates customer complaints, returns, nonconformances, and internal quality issues; identifies root cause; and leads corrective and preventive actions to reduce defects, improve process capability, and enhance customer satisfaction. Supports quality planning and customer submissions, including PPAP and APQP submissions supporting new EV program launches, applies quality tools such as SPC, DOE, Six Sigma, FMEA, MSA, and statistical analysis, and helps maintain effective quality systems through internal audits, document control, calibration awareness, and IATF compliance. Serves as a technical resource and trainer for supervisors, engineers, technicians, and production teams to strengthen quality knowledge and sustain process improvements.
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Job Type
Full-time
Career Level
Mid Level