Quality Engineer

PICA Manufacturing Solutions•Salem, NH

2d•Hybrid

About The Position

The Quality Engineer is responsible for driving product quality, manufacturing process improvements, customer satisfaction, and compliance with the PICA Quality Management System. This position partners closely with Engineering, Manufacturing, Supply Chain, and Program Management to identify risks, resolve quality issues, implement corrective actions, and continuously improve manufacturing processes. The Quality Engineer plays a key role in maintaining compliance while supporting customer, supplier, and internal quality initiatives.

Requirements

Working knowledge of ISO 9001:2015 Quality Management Systems.
Experience with statistical analysis, SPC, process capability studies (Cp/Cpk), GR&R, DOE, PFMEA, Control Plans, and PPAP.
Strong root cause analysis and corrective action experience.
Ability to interpret engineering drawings, PCB fabrication drawings, schematics, and customer specifications.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office; experience with ERP/MES/QMS software is a plus
Bachelor's degree in Engineering, Manufacturing, Quality, or a related technical discipline preferred.
2+ years of Quality Engineering experience in electronics manufacturing, PCB assembly, contract manufacturing, or a related manufacturing environment.
Experience with IPC standards is preferred.

Nice To Haves

Familiarity with AS9100, ISO 13485, and ITAR requirements is preferred.
Familiarity with IPC-A-610, IPC J-STD-001, IPC-6012, IPC-2221, IPC-2222, and IPC-7711/7721 is a plus.

Responsibilities

Review customer specifications, fabrication drawings, engineering documentation, and process requirements.
Support new product introduction (NPI) activities to ensure quality requirements are incorporated into manufacturing.
Develop inspection plans, work instructions, quality checklists, and process documentation.
Analyze manufacturing yields, scrap, defects, and process capability to identify improvement opportunities.
Partner with Manufacturing and Engineering to implement process improvements.
Manage customer complaints, RMAs, SCARs, CARs, and internal corrective actions.
Lead root cause investigations using structured problem-solving methodologies (5 Why, Fishbone, 8D, etc.).
Interface with customers regarding quality concerns and corrective actions.
Work with suppliers to improve quality performance, including PPAP, FAIRs, capability studies, and supplier corrective actions.
Assist in maintaining compliance with ISO 9001:2015 and ISO 13485 and customer quality requirements.
Support internal audits and external certification audits.
Maintain quality metrics and prepare management reports.
Assist with document control and continuous improvement of the Quality Management System.
Lead CAPA activities.
Participate in Lean and Six Sigma initiatives.
Develop and monitor KPIs related to quality performance.
Drive continual improvement projects across manufacturing operations.