Quality Engineer

American Woodmark•Dallas, TX

13h

About The Position

The Customer Quality Engineer supports organizational quality initiatives and works with Sales, Marketing, Engineering, and Manufacturing to drive continuous improvement in the customer experience. The role addresses customer-reported product quality issues, develops and sustains corrective and preventive actions, supports product quality planning and launches, and uses audits and data analytics to identify and reduce sources of poor quality. The position also tracks customer experience initiatives, prepares progress and customer experience reports, and helps foster a strong quality culture across teams and manufacturing plants. The position reports to the Director of Quality Stock Cabinets. It typically has no supervisory responsibilities. Up to 30% travel may be expected, and occasional weekend work may be required. The role involves regularly standing, walking, talking, and hearing; frequently using hands and reaching; occasionally sitting; lifting up to 20 pounds; and critically evaluating product color and cosmetics.

Requirements

Undergraduate degree in Quality, Engineering, Business, or a related discipline.
Minimum of 3 years of manufacturing experience or quality engineering experience.
Skilled in statistical process control techniques, continuous improvement practices, and process analysis.
Excellent personal computer skills in a network environment; Microsoft products experience required.
Ability to use customer feedback to drive permanent corrective actions, working within a team or as an individual contributor.
Strong planning, time management, and prioritization skills.
Ability to work efficiently and effectively in a team environment and flex and adapt as needed.
Demonstrated problem-solving skills through analytical and creative thinking.
Track record of successful project management and completion.
Experience creating Standard Operating Procedures, One-Point Lessons, and other training documents.
Experience developing and managing scorecards that support customer experience.
Ability to critically evaluate product color and cosmetics.
Ability to lift up to 20 pounds and meet the stated physical demands.
Ability to travel up to 30% and work occasional weekends as required.

Nice To Haves

Experience conducting capability studies, Gauge R-R, and print reading.
Experience with Six Sigma and lean methodologies.

Responsibilities

Collaborate with plant Quality Managers and Engineers to discuss and resolve customer-raised product quality issues.
Participate in product quality planning and process control development based on customer specifications and requirements.
Execute testing and activities that support damage reduction, benchmarking, and product improvement.
Identify root causes of poor product quality reported through store returns data, including damages, defectives, and markdowns.
Collaborate with The Home Depot and Lowe's Quality Engineers on customer corrective action requests, including CAPAs, SCARs, and Supplier Scorecards.
Lead corrective action meetings and develop and implement manufacturing solutions to address customer corrective action requests.
Use project management tools to complete continuous improvement projects on time.
Track customer experience improvement initiatives and issue monthly progress reports on completed actions.
Conduct audits and use data analytics to identify sources of poor quality and develop and implement preventive actions.
Develop specifications, SOPs, OPLs, and training to sustain customer corrective actions implemented in manufacturing plants.
Collaborate with kitchen and bath product improvement teams on projects that address root causes of poor customer experiences and improve star ratings.
Participate in new product launches and pilots to identify quality escapes and develop and implement preventive actions.
Collect data and conduct analytics to develop customer experience reports.
Provide guidance and coaching and lead activities that foster and develop a strong quality culture.
Build relationships and influence within the team and business.
Actively lead or participate in assigned teams and work autonomously when needed.
Conduct work activities within the framework of the company vision and perform other duties as directed.