Quality Engineer

Freudenberg • LaGrange, GA

27d

About The Position

The Quality Engineer will be responsible for developing and improving systems and processes related to Quality and HSE (Health, Safety, and Environment). This role involves managing site warranty operations, key performance indicators, and customer claims. The engineer will also analyze customer contracts, facilitate audits, and participate in corporate quality initiatives. Additionally, the position requires delivering Quality & HSE training across the site.

Requirements

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
• Specified Years of Industry-relevant professional experience
• Relevant certifications, system experience, and training
• Professional-Level English language skills preferred
• Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

Responsibilities

• Improve and maintain the Quality & HSE Management System and processes, ensuring alignment with global standards and customer needs.
• Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis.
• Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement.
• Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts.
• Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively.
• Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction.
• Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits.
• Actively participates in scheduled Quality & HSE meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines.
• Ensures the delivery of required Quality & HSE training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level