Quality Engineer

TTM Technologies•Jackson Township, OH

13d

About The Position

The Quality Engineer serves as a liaison between TTM’s internal departments, including manufacturing, process engineering, and front-end engineering, and customer representatives. The role supports continuous improvement, customer issues and complaints, and quality verification processes related to quality assurance and system functionality. The position also involves applying customer requirements to products, investigating returns, supporting audits and documentation, and coordinating customer-specific quality activities.

Requirements

Able to read, write, and communicate in English as necessary to perform the job.
Able to understand technical requirements.
Able to communicate basic and technical concepts effectively.
Strong customer service skills.
Excellent computer skills, including proficiency with Microsoft Office and peripheral devices.
Self-starter who can follow up on work through completion without supervision.
Understanding of basic corrective and preventive action concepts.
Well organized and able to multitask.
Experience in a Quality Department.
Must comply with TTM export control policies and procedures and applicable laws, including ITAR, EAR, and OFAC requirements.

Nice To Haves

Bachelor of Science in an engineering discipline, or equivalent experience.
Printed circuit board (PCB) experience.
Understanding of printed circuit accreditation programs such as NADCAP, AS9100, and ISO.
MIL compliance experience.

Responsibilities

Serve as the customer point of contact for communications about processed or in-process products, including using customer systems and databases to submit deviation requests and other notifications.
Request and communicate with customer source inspectors.
Communicate customer concerns about packaging, product issues, and other quality matters after shipment; maintain and issue returns and complaints.
Maintain and integrate quality systems for processing returns and complaints.
Identify, interpret, and apply customer requirements to active and shipped products using customer-specific references and general PCB specifications.
Interpret customer requests and seek clarification or follow-up information to help the quality department address inquiries.
Analyze product returns and conduct preliminary investigations into quality issues; communicate findings to relevant internal teams and customers as appropriate.
Support continuous improvement activities, including 8D Corrective Actions, ZDP, PFMEA, 6S, TPM, DOE, Jidoka/Andon, customer satisfaction, and Quality Alerts.
Assist with process audits.
Assist with procedure and documentation updates and related training.
Establish the format for and generate AS9102 FAI reports.
Use GD&T to interpret customer blueprints and correlate requirements with physical product measurements.
Coordinate outside services for customer-specific requirements.