Quality Engineer

CGT U.S. Limited•, TX

4d•Onsite

About The Position

The Quality Engineer supports CGT in maximizing customer satisfaction and promoting continuous improvement to meet internal key performance indicators within an ISO TS-16949 / IATF 16949 environment. The role serves as a liaison among customers, manufacturing teams, and suppliers to support problem solving and ensure quality throughout the supply chain. The position provides hands-on support for planning and implementing improvements to the Quality Management System; manages quality issues within manufacturing; investigates customer complaints and quality concerns; leads corrective actions; and works with Process Engineering and Product Development to improve business processes, products, and outcomes. The Quality Engineer also monitors and reports on key performance indicators, supports product approvals, coordinates laboratory testing when needed, and helps maintain a workplace culture aligned with company values and applicable regulations.

Requirements

Bachelor’s degree in Quality, Engineering, or equivalent.
Working knowledge of Statistical Process Control (SPC) in a fast-paced manufacturing environment.
At least three years of experience in a medium-to-large automotive, chemical, textile, or other fast-paced, high-volume manufacturing environment.
At least three years of professional experience in a Quality Assurance Engineer role in a medium-to-large automotive or manufacturing environment using the TS16949 Quality Management System.
Automotive supplier experience as a Quality Engineer, with a proven track record using PPAP, APQP, 8Ds, and TS 16949.
Intimate knowledge of automotive quality systems, customers, and processes.
Strong knowledge of automotive quality from APQP launch through customer contact.
Strong knowledge of root cause analysis.

Nice To Haves

Working knowledge of Six Sigma.
CQE or CQM certification from ASQ or equivalent.
Bilingual in English and Spanish.

Responsibilities

Provide hands-on support in planning and implementing systems that improve or enhance the Quality Management System.
Manage quality-related issues within the Manufacturing team, including internal, supplier, and customer PPMs and customer warranty issues.
Provide field support as required and conduct return material analysis to identify root causes of customer complaints or quality issues and direct appropriate corrective action implementation and reporting.
Work with and support Process Engineering and Product Development in planning, evaluating, and analyzing business processes to improve speed, quality, efficiency, and output.
Communicate effectively with customers orally and in writing.
Lead the corrective action process and generate reports for customer and internal concerns.
Lead initiatives to improve customer satisfaction and reduce the cost of poor quality.
Monitor and report on key performance indicators to support periodic reports to upper management.
Support the Product Development team with approval of new or enhanced customer products.
Coordinate laboratory testing on products as necessary.
Support a workplace culture and environment aligned with company core values and vision, while ensuring compliance with applicable legislation and regulations.
Perform other duties as assigned.