Quality Engineer

Oshkosh Corporation•Hagerstown, MD

45d•Hybrid

About The Position

JLG, an Oshkosh company, is seeking a Quality Engineer focused on product quality of JLG manufactured construction and agricultural equipment. This role is crucial for improving product and process quality throughout the product lifecycle and business processes. The Quality Engineer will act as a liaison, bringing the "voice of the customer" (VOC) to identify, justify, prioritize, manage, and verify the effectiveness of quality improvement projects.

Requirements

Bachelor’s degree in quality, Business Management, Data Science, Engineering or related work experience.
Background in Manufacturing, Manufacturing Quality, Data Analytics, Customer Support, or heavy machinery.
Must interpret basic technical drawings including characteristics such as: views, title blocks, dimensioning, GD&T symbols, etc.
Interpret specification requirements in relation to product and process characteristics.
Experience using the 8D problem solving approach to solve quality issues.

Nice To Haves

Advanced Excel skills preferred.
Experience with the use of Microsoft Office Suite, Visio, Business Intelligence (BI), Mapics/AS400, Salesforce, Reliance, and SharePoint.
Advanced training/experience in the use of statistical techniques and process improvement methods.
Experience in product launches and/or significant process or program change management.

Responsibilities

Responsible for meeting all Quality Plan goals.
Maintain a positive, productive, and professional working relationship with all customers, customer representatives, JLG business groups, and other employee teams.
Perform advanced analysis of warranty/quality data and implement effective containment and corrective actions.
Prepare field response plans including machine population, affected models, solutions, and suggested field communication methods.
Review engineering drawings and change notifications.
Review Salesforce cases for effective containment and corrective actions and develop reports to capture trends or significant quality issues.
Identify quality opportunities to meet established goals, demonstrating self-starting, self-guided, and self-accountable behavior.
Analyze process constraints and develop standards to overcome them.
Effectively manage large process improvement projects using MS Project software.
Gather data and input from a cross-functional team to revise quality control procedures for process and/or product improvements.
Investigate/Analyze and benchmark industry practices for process validation assessments.
Implement effective corrective and preventative actions utilizing an 8D approach.
Coordinate and execute quality audits internally and externally of both process and finished product.
Proactively plan and execute plans in accordance with established time constraints.
Facilitate and train employee teams in process improvement techniques.
Lead teams in applying the Six Sigma DMAIC methodology to eliminate waste and drive continuous quality improvement.
Accurately maintain company records and documents in accordance with policies and procedures.
Coordinate and work across the JLG business with Quality, Engineering, Supplier Quality, Sales, Manufacturing, and Customer Representatives to ensure success.
Respect and support housekeeping and safety policies.