Quality Engineer

DHL (Supply Chain)•Westerville, OH

8d•Remote

About The Position

The Quality Engineer supports the management and continuous improvement of the quality assurance program by analyzing performance and designing processes for repeatable and reproducible quality excellence. The role supports quality management system requirements, including corrective and preventive action (CAPA), training, internal process audits, and documentation development. It develops sustainable corrective actions to reduce recurring nonconformances and inspection criteria to measure process reliability and sustainability. This is a work-from-home role requiring up to 75% travel. The position may supervise site Quality Technicians and serve as a customer contact for quality-related issues and initiatives.

Requirements

Bachelor’s degree in a related field or 2–4 years of relevant work experience.
2–4 years of relevant experience in a regulated environment, such as FDA-USA or Health Canada.

Nice To Haves

Certification related to quality control, such as RAC or Six Sigma.
Participation in a successful standards organization registration in a complex environment.
Project management experience.
Logistics industry experience.

Responsibilities

Maintain required tasks and continuously improve the quality system, including management review, CAPA management, training, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures and work instructions.
Analyze quality performance using statistical and analytical tools and methods.
Implement methods to inspect and evaluate process reliability and accuracy.
Apply proven methods and tools to maintain and improve quality standards throughout every step of the production process.
Develop and establish quality procedures and systems for inspection plans and quality trends.
Ensure process control documents adhere to established requirements.
Ensure timely processing of non-conforming components.
Coordinate with customers regarding quality trends, performance, and corrective action.
Work with customers on new-part introductions to review and verify critical requirements before NPI.
Work with operations and engineering teams to optimize quality and inspection documentation.
Participate in selected regulatory, customer, and third-party audits.
Supervise site Quality Technicians, as applicable.
Track and maintain facility quality assurance metrics.
Act as a customer contact for quality-related issues and initiatives as needed.