Quality Engineer IV
About The Position
As a Quality Engineer IV, you’ll serve as a senior technical resource for quality engineering, quality systems, customer quality, and manufacturing process improvement. You’ll lead high-impact initiatives that improve product quality, customer confidence, manufacturing performance, and cost of poor quality. This role supports bus transit technologies including doors, lifts, ramps, e-Bus charging systems, driver protection barriers, windows, and related subsystems. You’ll work across manufacturing, customers, suppliers, engineering, operations, sales, and supply chain to solve complex quality issues and drive practical improvements.
Requirements
- Minimum 8 years in quality roles within industrial manufacturing environments, including customer-facing quality experience.
- Expert-level knowledge of quality engineering, quality systems, customer complaint management, ISO 9001, ERP/MES, and digital QMS platforms.
- Strong working knowledge of 8D, DMAIC, A3, FMEA/PFMEA, Control Plans, SPC, MSA, DOE, APQP/PPAP, lean manufacturing, error proofing, statistical analysis, analytics, and available BI tools is required.
Nice To Haves
- Automotive experience preferred.
- Candidates without a degree may qualify with 10 years of relevant quality experience, including 4 years of customer-facing quality experience.
- Lean Practitioner/Six Sigma Green Belt or equivalent experience preferred.
Responsibilities
- Lead complex customer complaints, containment, root cause analysis, corrective actions, and executive-ready updates.
- Drive systemic improvements using 8D, DMAIC, FMEA/PFMEA, DOE, SPC, MSA, analytics, and data-based problem solving.
- Support NPI from cradle to grave, including quality planning, process validation, launch support, and post-launch monitoring.
- Lead and support lean manufacturing, error proofing, process simplification, and process lean-out efforts to reduce waste and prevent defects.
- Mentor quality engineers, coach cross-functional teams, and provide oversight on complex technical quality decisions.
- Support supplier quality, field quality, warranty, rework, and FMI-related issue resolution as applicable.
- Use KPIs, COPQ, scorecards, QMS data, statistical knowledge, and available BI tools to identify systemic risks and prioritize actions.
- Align quality priorities with leadership and support execution of the quality roadmap.
Benefits
- health
- welfare
- retirement
- annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
