Quality Engineer, II

Zebra Technologies Corporation•Buffalo Grove, IL

1d•Hybrid

About The Position

Designs, implements, and maintains quality assurance protocols and methods. Designs methods and procedures for inspecting, testing and evaluating the precision and accuracy of components and finished products. Demonstrates good knowledge of products/components within assigned area to anticipate and prepare for possible non-conformances. Takes initiative to gather data to investigate and analyze root cause for potential non-conformances of moderate scope. Works with Engineers with the design of business and operational processes to support quality execution against key performance metrics. Regularly monitors/reviews business and operational processes to evaluate for continuous improvement opportunities. Acts as advisor to less senior technicians and/or engineers/suppliers in vetting non-conformities, cooperations with technical support and design engineering and product quality on product improvements. Completes audit training, as required. Establish weekly, monthly matrix and follow up actions with following effectively measurement system. Manages customer survey responses and drives actions to increase customer's satisfaction. Works with Service escalation team on individual projects including projects outside of repair centers.

Requirements

Bachelor's degree or equivalent combination of education/vocational qualification and experience required
2+ years experience

Nice To Haves

Problem solving and analytical ability
Knowledge of job-related policies and procedures as well as corporate policies and procedures
Strong computer skills
Effective communication and collaborative skills

Responsibilities

Designs, implements, and maintains quality assurance protocols and methods.
Designs methods and procedures for inspecting, testing and evaluating the precision and accuracy of components and finished products.
Demonstrates good knowledge of products/components within assigned area to anticipate and prepare for possible non-conformances.
Takes initiative to gather data to investigate and analyze root cause for potential non-conformances of moderate scope.
Works with Engineers with the design of business and operational processes to support quality execution against key performance metrics.
Regularly monitors/reviews business and operational processes to evaluate for continuous improvement opportunities.
Acts as advisor to less senior technicians and/or engineers/suppliers in vetting non-conformities, cooperations with technical support and design engineering and product quality on product improvements.
Completes audit training, as required.
Establish weekly, monthly matrix and follow up actions with following effectively measurement system.
Manages customer survey responses and drives actions to increase customer's satisfaction.
Works with Service escalation team on individual projects including projects outside of repair centers.