About The Position

Responsible for creating test methods, work instructions, training and mentoring technicians who work on investigation of return and not-return products. The QE will review result of investigations completed by others for accuracy, completeness and compliance to SOPs/WIs. The results of investigations can be used to escalate product issues in collaboration with other Post Market functions, R&D, Design Assurance, Operations, Supplier Management, and Medical Safety.

Requirements

  • Bachelor’s degree in Mechanical Engineering with 2+ years of relevant experience
  • Bachelor's degree can be in electromechanical/electrical but the candidate needs to have hands-on experience in failure analysis.
  • Demonstrated problem-solving & failure analysis capabilities of mechanical systems/components
  • Proficient with Microsoft Office tools including Word, Excel, PowerPoint, and Outlook
  • Great written/verbal communication skills and ability to collaborate with other teams
  • Ability to successfully multi-task and be adaptive

Nice To Haves

  • Masters degree in Mechanical Engineering with at least 1 year experience in similar role
  • Ability to understand system level functionalities, to devise and validate test methods for failure analysis of systems/components
  • Experience in Medical Device industry
  • Familiarity with Post Market requirements and systems
  • Familiarity complaint systems used for medical devices
  • Experience with using SAP and PowerBI

Responsibilities

  • Understanding failure modes and approving product analysis for return and non-return complaints related to mechanical medical devices performed by technicians
  • Coordinating, training and supervising failure investigation activities for lab technicians
  • Support integration of new products into CIS lab by creating/validating test methods and test instructions
  • Creating and presenting slides for SER/CRB
  • Collaborating with other Post Market (CCC/CMC) teams, R&D, Design Assurance, Manufacturing, Supplier to help determine root cause of complaints
  • Monitoring product performance and escalating any non-conformance issues with returned device.
  • Creating, releasing new WI/SOPs in document control system
  • Initiating and owning non-conformance investigations
  • Training technicians to find root cause of complaints through sound failure analysis techniques
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