Quality Engineer 1
About The Position
This role is responsible for the end-to-end management of zero-mile claims, from notification through closure. The Quality Engineer will lead immediate containment actions to prevent further outflow at OEM and internal facilities, and perform data-driven validation of claims, including returned part analysis and NTF assessments. The position involves leading structured root cause analysis and corrective action development, coordinating cross-functional teams to implement and verify countermeasures, and acting as the primary OEM interface for zero-mile claim discussions, audits, and follow-up. The role also supports claim disputes and cost reduction through technical justification, tracks and reports claim trends, recurrence risk, and countermeasure effectiveness, and drives prevention activities and deploys lessons learned (Yokoten).
Requirements
- Bachelor’s degree in engineering or related discipline.
- 3+ years of Quality Engineering experience in automotive manufacturing.
- Experience managing zero-mile or customer warranty claims.
- Strong knowledge of IATF 16949, OEM requirements, and problem-solving methodologies.
- Strong cross-functional leadership and customer communication skills.
Nice To Haves
- Multi-OEM support experience (Honda, Toyota, Subaru GM, Ford, Stellantis).
- Experience with OEM scorecards, and claim dispute processes.
- New model launch or process change quality risk experience.
Responsibilities
- Own end-to-end management of zero-mile claims from notification through closure.
- Lead immediate containment actions to prevent further outflow at OEM and internal facilities.
- Perform data-driven validation of claims, including returned part analysis and NTF assessments.
- Lead structured root cause analysis and corrective action development.
- Coordinate cross-functional teams to implement and verify countermeasures.
- Act as primary OEM interface for zero-mile claim discussions, audits, and follow-up.
- Support claim disputes and cost reduction through technical justification.
- Track and report claim trends, recurrence risk, and countermeasure effectiveness.
- Drive prevention activities and deploy lessons learned (Yokoten).
Benefits
- Medical, Dental, Vision, Prescription Drug plans
- 401K with 4% Company Match
- Vacation/PTO and 13 Paid Holidays
- Bonus Program
- FSA/HSA and Dependent Care Programs
- Company provided Life, Disability, ADD and Business Travel Insurance
- Various No Cost Wellness & Chronic Condition Management Programs
- Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
- Tuition Reimbursement
- Career Development and Ongoing Training
- Employee Assistance Program
- Employee Spotlight and Recognition Program
- Volunteer Opportunities
- Onsite Fitness Center (vary by location)
- Cafeteria and food markets (vary by location)
- Onsite Health Clinic and Pharmacy (vary by location)
- Relocation assistance for candidates residing 50+ miles from the work location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
