Quality Engagement Advisor I-Part-Time

University Clinical Health•Memphis, TN

just now

About The Position

The Quality Engagement Advisor I specializes in conducting initial health risk assessments for patients and providing information/support to patients when needed. In this role, the Quality Engagement Advisor provides information and guidance to patients, providers, and caregivers through inbound and outbound calls. In addition, the Quality Engagement Advisor is an essential part of the Care Management and Behavioral Health teams in assisting with assigning patients to their Care Coordinators.

Requirements

A minimum of a high school degree is Required
At least 1 year of experience working in a health-related field Required

Nice To Haves

Medical Assisting Certification (CMA) Preferred
Experience working with Medicaid population Preferred

Responsibilities

Conducts an initial health risk and needs assessment.
Serve as a resource by assisting with plan of care activities and providing direction to patients
Guides patient toward maintenance of contact regularly to interdisciplinary care team members
Acts in accordance with laws and procedures regarding patient confidentiality and release of information, Americans with Disabilities Act, and other laws protecting rights
Participates in the development, implementation, evaluation, and ongoing revision of initiatives to improve quality, continuity, and cost effectiveness of care
Works collaboratively with other departments and services to define and investigate areas of inefficiency and participates in process improvement initiatives.
Ensures consistent data capture to identify trends/problems related to the delivery of care and potentially avoidable hospital readmissions.
Assist with patient scheduling and transportation needs
Maintains strict confidentiality of client, company, and personnel information
Demonstrates a strong commitment to the mission and values of the organization
Performs other duties as assigned