Quality Employment Coach

AARP • Washington, DC

2d • Hybrid

About The Position

AARP Foundation is the nation's leading organization serving the 39 million older adults living in poverty or one life event away from slipping into it. Our mission is to strengthen financial resilience for and with older adults by empowering individuals and improving systems. We do this by creating pathways to quality employment, removing barriers to benefits, and promoting equitable access to essential goods and services. AARP Foundation’s BACK TO WORK 50+ coaching program supports unemployed and underemployed workers over 50 who live with low income, placing them on the pathway to higher quality employment or self-employment. As a Quality Employment Coach (2 positions available) you will provide comprehensive career and job search guidance to participants in the BACK TO WORK 50+ program. In this role, you will support participants through career exploration, job readiness, skills development, and successful transition into quality employment. As a coach, you will apply a whole-person, trauma-informed lens by assessing individual needs aligned with an understanding of the unique life circumstances and barriers to employment for low-income workers over age 50. The Quality Employment Coach delivers individualized and group-based coaching while collaborating with internal teams and external third-parties to support program outcomes. In this role you will track participant progress and outcomes, contributing to program performance measurement, evaluation and enhancement. As a coach, you will also provide subject matter expertise when necessary on coaching best practices within the Foundation and AARP.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 5+ years of experience in career coaching, workforce development counseling, or a related field; experience supporting adults age 50+ preferred.
• Strong coaching, facilitation, communication, and relationship-building skills, with the ability to motivate and engage diverse populations.
• Demonstrated experience delivering career development workshops, group training, and workforce readiness programs.
• Deep knowledge of career development practices, workforce systems, labor market trends, and a commitment to continuous learning.
• Proficiency with Microsoft Office, virtual collaboration platforms, CRM systems, and career-related technologies such as Zoom, Salesforce, SumTotal, and job search tools.
• Organizational, time management, problem-solving, and decision-making skills, with the ability to manage multiple priorities independently while maintaining confidentiality and exercising sound judgment.
• Career coaching certification (e.g., ICF, GCDF) or the ability to obtain certification within one year, along with the ability to use data to drive decisions, improve outcomes, and appropriately escalate complex situations when needed.
• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions

Nice To Haves

• experience supporting adults age 50+

Responsibilities

• Assist with program planning, implementation, and continuous improvement initiatives to enhance service delivery and outcomes.
• Conducts training needs analysis to inform performance objectives, instructional strategies, and project scope.
• Designs/develops instructionally sound learning solutions that provide effective and engaging experiences, which may include one-on-one coaching, group activities, workshops, and/or comprehensive development programs.
• Provides consulting on career and talent development projects across the organization, including requests to develop/deploy new training activities, sustain ongoing programs, and enhancement requests, highlighting industry best practices and the organization’s standards.
• Consults on development opportunities training programs. Performs detailed audience analysis and facilitates in-person and virtual workshops.
• Manages project communication and event promotion to ensure learner engagement, enrollment, and satisfaction.
• Maintain accurate participant records, databases, and required documentation in compliance with program, funder, and organizational standards. Prepare reports and analyze data to provide insights and recommendations aimed at improving program effectiveness and impact.
• Identifies, evaluates, and implements opportunities to engage and educate learners on talent development programs and system features/functionality/procedures.
• Sustain and continuously improve learner centric processes and procedures, including the design and deployment of Learning Management System (LMS) solutions and other learning technologies.

Benefits

• 401(k)
• 100% company-funded pension plan
• health, dental, and vision plans
• life insurance
• paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave
• performance-based and peer-based recognition
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level