Quality Coordinator - Post Acute Services

St. Joseph's Healthcare Hamilton • Guelph, ON

9d • CA$37 - CA$43 • Onsite

About The Position

The Quality Coordinator provides operational and administrative support for the organization’s quality improvement, accreditation, risk management, regulatory compliance, and resident and family experience programs within the post acute sector inclusive of long-term care, hospice and homecare services. The Quality Coordinator actively works to support the manager of non-acute quality in their execution of quality and continuous improvement activities. This role is responsible for coordinating day-to-day quality activities, including data collection and tracking, audit support, documentation management, action plan monitoring, and inspection readiness. The Quality Coordinator maintains evidence repositories, prepares reports, supports compliance with applicable legislation and accreditation standards, and follows up with departments to ensure timely completion of quality and risk initiatives. Working closely with managers and interdisciplinary teams, the role supports consistent implementation of quality processes and promotes a culture of continuous improvement across services.

Requirements

• 2 to 3 year college diploma in a related discipline from an accredited school
• 2 to 5 years of quality related experience, required
• Previous experience in data collection and analysis, required
• Proficiency in use of office support software (Word, Excel, Power Point, Teams, O365), required

Nice To Haves

• Previous experience in a healthcare/post acute care /non-profit environment, preferred
• Excellent understanding of relevant legislation and general legal framework, preferred

Responsibilities

• Coordinate accreditation activities including maintaining workplans, timelines, and centralized documentation repositories.
• Support compliance with standards set by Accreditation Canada and Hospice Palliative Care Ontario (HPCO), as applicable to the organization’s programs and services.
• Track Required Safety Practices (RSPs), HPCO standards, and other quality indicators.
• Organize and maintain centralized electronic documentation and logistics for accreditation surveys (on-site and virtual).
• Maintain inspection and survey readiness binders to ensure documentation is current, accurate, and audit-ready.
• Conduct gap analyses and coordinate mock surveys and tracer activities across programs.
• Monitor implementation of action plans resulting from accreditation reviews and follow up with responsible leaders to ensure completion.
• Prepare progress reports, presentations and status updates as required.
• Develop quick-reference guides and survey readiness tools for direct care clinicians in post-acute and homecare settings
• Track and monitor complaints, compliments, and feedback to identify patterns and support systemic quality improvements
• Support managers in developing corrective action plans aligned with accreditation standards.
• Coordinate and support staff education sessions related to accreditation standards, hospice best practices, and survey expectations.
• Assist in monitoring compliance with applicable legislation and regulations for long term care and hospice, including the Fixing Long-Term Care Act, 2021 and related regulations (for long-term care programs).
• Support the implementation, monitoring, and tracking of the annual Quality Improvement Plan (QIP).
• Assist with data collection and audits to meet mandatory program evaluation and reporting requirements.
• Support maintaining the organizational risk register and quality scorecards and dashboards to ensure accuracy and timely updates.
• Coordinate documentation and follow-up related to Root Cause Analyses (RCAs) and post-incident reviews.
• Track corrective and preventive actions to ensure timely implementation and closure.
• Coordinate annual resident and family satisfaction surveys, as well as other organizationally identified feedback initiatives.
• Compile and analyze survey results, identify trends and improvement opportunities, and prepare summary reports for leadership review.
• Supports administrative processes related to privacy and access to client records, including maintaining logs and trackers, processing access requests, coordinating documentation and compiling records.
• Supporting any ad hoc projects and project management functions as needed.
• Membership on committees as assigned.
• Prepares presentations as requested.

Benefits

• Meaningful growth opportunities
• Exciting benefits and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree