Quality Coordinator

Cuyahoga County Board of Developmental Disabilities•Cleveland, OH

3d•Hybrid

About The Position

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a Quality Coordinator to oversee processes to review quality of work across all Cuyahoga DD departments to ensure that Cuyahoga DD operates within the guidelines of the Ohio Department of Developmental Disabilities (DoDD). This role will coordinate, assess, and evaluate relevant training for internal Cuyahoga DD employees and external partners related to quality assurance review outcomes. The Quality Coordinator will gather information related to DoDD provider compliance reviews/citations of Cuyahoga DD work in order to propose a plan of correction or appeal for Cuyahoga DD and identify systemic issues related to this citation for an overall improvement plan. This position will also lead efforts for ongoing accreditation assessment, coordination, and review. Key responsibilities include regularly reviewing Cuyahoga DD work for quality, identifying trends and patterns, assisting administrators with information to address deficiencies or recognize excellent work, investigating and gathering information related to DoDD citations, proposing plans of correction or appeal, identifying systems issues, suggesting and coordinating training, working with management teams to identify system updates, facilitating adjustments to content or methods, assisting with provider training, developing relationships with providers, attending required meetings, serving as a liaison, and developing and maintaining a system to monitor and measure accreditation areas. The role involves daily contact with Cuyahoga DD staff, regular contact with DoDD staff and providers, and routine contact with the public and other agencies.

Requirements

Bachelor’s Degree in Psychology, Social Work, Social Services, or related field.
Experience with web-based applications, data collection and analysis.
Valid state of Ohio driver's license and continued maintenance of excellent driving record.

Nice To Haves

Developmental Disabilities (DD) experience and familiarity with DD waiver services, individual service planning, and provider compliance reviews preferred.
Experience with training and presentations, preferably including coordination of training opportunities, event planning, and project management.

Responsibilities

Regularly review Cuyahoga DD work for quality, specifically including Individual Service Plans, Targeted Case Management notes, other case notes, assessments, reviews, and other required documentation.
Identify trends/patterns related to both timelines/required elements and person-centered services and supports.
Assist administrators as needed with information to address areas of deficiency or recognize excellent quality of work.
Investigate and gather information related to DODD citations of Cuyahoga DD work.
Propose Cuyahoga DD plan of correction or appeal within required timelines.
Identify systems issues or trends related to ongoing internal assessment of Cuyahoga DD work and DODD citations.
Suggest, coordinate, and assist with development of training to address those trends as needed.
Work with management teams and other departments to identify when updates systems are required and assure these are completed in a timely manner.
Facilitate as needed to make adjustments to content or methods.
Assist with provider training as necessary.
Develop and maintain an ongoing system that monitors, and measures all required County Board areas for accreditation.
Report and address trends and patterns.
Assist with resolving compliance or quality issues with other departments, external partners and the state department.
Serve as liaison between internal departments, external partners, and providers.
Attend in-service training, staff/committee meetings, and other meetings as required.