Quality Coordinator - Quality Assurance

Desert Valley Medical Group•Victorville, CA

5h•$21 - $27

About The Position

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Desert Valley Medical Group is affiliated with Desert Valley Hospital, one of the nation’s “100 Top Hospitals” and “A” rated for patient safety. We offer incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Desert Valley Hospital, along with Desert Valley Medical Group, offers key services to the community including heart care, emergency services, labor and delivery, surgical services and more. For more information visit www.DesertValleyHospital.com. Desert Valley Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to: Paid Time Off 401K retirement plan Outstanding Medical Dental Vision Coverage Tuition Reimbursement Many more Voluntary Benefit Options!

Requirements

Two years college education or equivalent work experience
Must be able to travel between clinic offices
Excellent presentation, verbal and written communication skills, and ability to collaborate with co-workers, senior leadership, and other management.
Proficient in word processing, spreadsheets (excel), database and typing

Nice To Haves

1-2 years of IPA/managed care experience preferred

Responsibilities

The (QC) at Desert Valley Medical Group (DVMG) works closely with the Quality Manager, Medical Director and Administrator in implementing quality platforms. This includes chronic care management (CCM), transitional care management (TCM) and other quality initiatives including HEDIS, P4P, MIPS, STAR measures, and annual wellness visits.
The QC assesses missing patient benchmarks and organizes the data in preparation for member outreach or encounter with healthcare provider.
Through a combination of mailing patient due letters or education flyers, calling the patient and/or healthcare provider, and creating referrals the QC is instrumental in-patient satisfaction and quality outcomes.
The QC is also responsible for providing general education related to the quality measures missing or “due” to healthcare provider.
The QC reviews gaps in care reports and educates providers to close data gaps.
The QC would also be responsible for providing back up to the Member Services Representative.
In addition to other duties assigned by the Quality Manger.