Quality Assurance Coordinator
About The Position
Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions Ensuring contractual performance expectations are met. Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs. Submit weekly quality assurance reports Present consistent feedback to management regarding areas that need improvement. Create, implement, and monitor standard operating procedures Ensure 100% of clients participate in the client satisfaction survey Ensure all clients receive a return call within 24 hours of calling and leaving a message
Requirements
- Self-motivated and flexible team player.
- Strong organizational, interpersonal, and communication skills.
- Knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates.
- Take pride in your computer and data management skills.
- Understand eligibility determination processes and filing procedures.
- Associate degree or higher in human services, education, psychology, sociology, or a related field and two years of related experience and are ready to make an impact.
Responsibilities
- Conduct case file and record reviews for compliance
- Identify opportunities for improvement or corrective actions
- Ensure contractual performance expectations are met
- Review quality assurance standards
- Study existing policies and procedures
- Interview personnel and participants to evaluate effectiveness of quality assurance programs
- Submit weekly quality assurance reports
- Present consistent feedback to management regarding areas that need improvement
- Create, implement, and monitor standard operating procedures
- Ensure 100% of clients participate in the client satisfaction survey
- Ensure all clients receive a return call within 24 hours of calling and leaving a message
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
